Nikhil Varghese
Gosport,Hampshire
Summary
A highly organized and hard-working individual seeking a suitable role in a renowned organization to gain practical experience and learn new skills. A dedicated team player with proven client relationship management skills, organizational skills and marketing skills who can be relied upon in helping the company achieve its goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Executive
Loylty Rewardz Mngt Pvt. Ltd
04.2019 - 06.2023
- Maintain strong relation with the merchant partners and drive the in-store team towards increasing bank loyalty rewards redemption which increases the revenue for Loylty Rewardz Mngt
- Conduct training and refresher training sessions related to the bank loyalty rewards program for the merchant partners and assist the retail store staff/cashiers by helping them with the redemption process
- Provide retail loyalty program related training and support for the merchant partners wherever the retail loyalty program is powered by Loylty Rewardz Mngt
- Drive the bank loyalty rewards redemption process at merchant partners stores by ensuring that an efficient customer service is delivered by the in-store staff to the customers
- Monitor performance and share reports
- Coordinate with the merchant partners and partnership team
- Activating the inactive merchant partner stores
- Achieve the set targets
- Managing escalations/complaints, related to the bank loyalty rewards program and EDC/Swiping machines, raised by the merchant partners
- Provide support and help in resolving the issues
- Collect feedback from merchant partners
- Identify the challenge areas and come up with innovative ideas to curb the issues
- Ensure that the marketing collaterals are displayed effectively at merchant partner stores
- Assist the partnership team and marketing team in generating ideas for marketing campaigns.
Retail Zonal Manager
Fabindia Franchise (Pariyath Estates Pvt. Ltd)
06.2018 - 03.2019
- To drive sales at all of the Fabindia franchise stores which belongs to Pariyath Estates Pvt
- Ltd
- (Franchisee)
- To lead the store team at all the four stores
- Motivate the team members to increase their efficiency which in-turn increases the efficiency of the stores
- Training the store team members
- Taking care of day-to-day store operations and sales
- Inventory management, Global count, Physical count
- Stock correction & Adjustments
- Ensure SOPs are followed while receiving, checking, reporting and retuning damaged merchandise
- Forecasting sales and budgeting
- Planning traditional & digital marketing activities to help the stores achieve its goals
- Analyze the fast-moving and slow-moving stocks
- Assist in ordering new stocks as per the demand
- Audit - Files, registers, cash
- Audit - Inventory
- Investigate inventory shrinkage if any
- Internal and external communication
- Manage the premise.
La Cave Associate
Brindco Sales Pvt. Ltd
11.2017 - 06.2018
- Manage Brindco's premium wine boutique chain across Bangalore Market
- Assist the Niche Market customer about various lifestyle wines
- Clarify customer requirements and suggest taste of wine
- Promoting the premium range of wine
- Converting leads into sales
- Detailing the walk-in customers about the premium fine Wines
- Maintaining the ledger and sending liter statements to the excise department on daily basis
- Visiting the excise department on monthly basis and getting the liter statement reviewed by the excise officer for the smooth operation of the business
- Ordering and receiving the new stocks as per the requirement, visual merchandising.
Business Development Executive
Gati Ltd
03.2017 - 09.2017
- Create new business from Corporate, institutions and Retail/Channel partner development
- Retaining existing customers
- Help in increasing the number of Retail Dockets
- Help in setting up new Gati Customer Convenience Center (Kiosk) by partnering with local courier offices/shops in the market
- Assisting the office staff to ensure proper booking, loading and unloading of the consignment
- Coordinate with the operations manger to ensure that the staff are booking the consignment and getting it delivered in a timely manner
- Prepare and provide quotations to the customers based on the weight and size of their consignment
- Selling value added services to the customer and increasing business from them
- Monitor market intelligence within the industry in terms of market development, new projects, competitive activity, new customers etc
- Controlling the outstanding and strong follow up with the customer for collections
- Resolving the customer issues and queries on time.
Relationship Manager
Just Dial Ltd
03.2016 - 08.2016
- (JD omni)
- Creating a positive Brand Image/awareness of Just dial in the minds of new/existing prospective clients
- Demo of products with business/commercial establishment who have shown interest and educate them how Just Dial Omni is beneficial for them
- Explain the advantages and features of service being sold to stimulate customer's interest
- Visiting the business establishments, meet the customers for JD Omni demo & sales
- Address customer's queries pertaining to services being offered
- Being in constant touch with the TME's and accept the appointments given by them
- Pitching the services to the given prospects
- Developing new clients and maintaining the existing ones
Outlook India Pvt Ltd
New Delhi
09.2015 - 10.2015
- Sales and Customer Relationship Management
- Involved in retention of old customers and generation new customers
- Learnt the process of CRM
- Cold calling and lead generation
- Closed 12 new deals
Grasim Industries Ltd
05.2015 - 07.2015
- P 63.6, Projects/, To increase the overall sales for Grasim Industries Ltd
- Developed 15 new retailers for the product (Kara wipes)
- Understood the importance of the timely delivery of the product
- Managed conflict between the distributor and retailers
- Conducted a market research to find out the profit margin of the competitors
- Placed the new product of the company in almost 35 outlets
- Sold the product worth Rs.124500 collectively
- Live Project
Education
PGDM - Marketing, Media
New Delhi Institute of Management
New Delhi, Delhi, IndiaBBA(Hons) -
S.H.U.A.T.S
Prayagraj, U.P, IndiaH.S.C -
St. Joseph's School
Shaktinagar, U.P, India2008
S.S.C -
St. Joseph's School
Shaktinagar, U.P, India2006
Skills
- CRM
- Relationship building
- FMCG expertise
- Sales
- Vendor management
- New business development
- Order management
- Client relations
- Operations coordination
- Inventory control
- Warehouse operations
- Computer skills
- Professional level proficiency in MS Office (Excel, PowerPoint, Word)
- Well-versed in using systems running Linux, Windows, and Mac OS efficiently
- Formatting Windows and Linux systems
- WordPress
- Website building
- SEO
- Google AdWords
Certification
IELTS - 7 (Speaking 7.5, Writing 7.0, Listening 7.5, Reading 6.5)
Advanced Digital Marketing Certification (Digital Academy 360)
Interests
Co-Curricular/Extra Curricular Activities: Working on website building using CMS like WordPress, Blogging, Reading, Football, Martial Arts, Playing Guitar, and Bass Guitar, Attending various networking events like Shared Services Forum
Additional Information
- Awards/Certifications and Academic Achievements:
Languages
English
Advanced
Hindi
Fluent
Malayalam
Upper intermediate
Timeline
Operations Executive
Loylty Rewardz Mngt Pvt. Ltd
04.2019 - 06.2023
Retail Zonal Manager
Fabindia Franchise (Pariyath Estates Pvt. Ltd)
06.2018 - 03.2019
La Cave Associate
Brindco Sales Pvt. Ltd
11.2017 - 06.2018
Business Development Executive
Gati Ltd
03.2017 - 09.2017
Relationship Manager
Just Dial Ltd
03.2016 - 08.2016
Outlook India Pvt Ltd
09.2015 - 10.2015
Grasim Industries Ltd
05.2015 - 07.2015
PGDM - Marketing, Media
New Delhi Institute of Management
BBA(Hons) -
S.H.U.A.T.S
H.S.C -
St. Joseph's School
S.S.C -
St. Joseph's School
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