Nikhil Naidoo
Nottingham
Summary
Accomplished professional with expertise in event management and coordination, customer service, and complaint resolution. Demonstrates strong people management skills and proficiency in data analysis and troubleshooting. Adept at strategic selling and building client rapport, aiming to leverage these competencies to drive organisational success.
Overview
13
13
years of professional experience
Work history
Sales and customer service representative
R.L Ltd
Nottingham
2025.08 - Current
- Increased sales by 7.5% creating leads from finding relative information.
- Collaborated within team to meet monthly sales targets.
- Conducted product demonstrations to increase consumer interest.
- Trained new colleagues on customer service protocols, improving overall team performance.
- Participated in regular staff meetings, contributing ideas for improved customer experience.
Stylist
Headmasters
2018.01 - 2025.08
- Trained junior stylists on latest styling techniques, fostering professional growth within the team.
- Managed cohesive team to achieve high customer satisfaction, ensuring clients felt welcome from entry to exit by actively listening to their wants, needs, and expectations.
- Motivated team members to exceed personal targets and enhance overall team performance.
- Educating colleagues on how to upsell and achieve targets
- Monitored client returns and sales patterns to identify opportunities for revenue growth. Achieved top seller for several months in a row.
- Managed financial transactions, store openings and closures, inventory assessments, and product procurement to maintain store functionality.
Complaints Manager
Fonterra Consumer Care, New Zealand
2013.11 - 2016.08
- Managing consumer complaints process; streamlining communication business to business and business to client. Creating effective timelines and tools to resolve logistical issues and client needs.
- Developed timelines for managing complaints procedures to ensure timely resolutions.
- Identified recurring complaints and presented findings in monthly meetings, facilitating root cause problem solving.
- Investigated reported issues, liaising with staff at multiple levels to obtain relevant information.
- Created databases to track complaints and develop handling methods.
- Established positive relationships with manufacturing to gain insights into production timelines.
Education
Data Science - Bootcamp - Data Science
Hyperion Notts University
Nottingham 01/2023 - 09/2023
Postgraduate/teacher training - NVQ -
Sassoon Academy
London 1 2016 - 1 2018
Financial Training - ICM - undefined
EON Energy
Events Management HND - undefined
Leeds Metropolitan University
1 2010 - 1 2011
Events Management BA(hons) -
Leeds Metropolitan University
1 2007 - 1 2010
Skills
- Sales operations
- Sales performance analysis
- Strategic selling
- Customer service
- Complaint resolution
- Client rapport-building
- People Management
- Event Management & Coordination
Timeline
Sales and customer service representative
R.L Ltd
2025.08 - Current
Stylist
Headmasters
2018.01 - 2025.08
Complaints Manager
Fonterra Consumer Care, New Zealand
2013.11 - 2016.08
Events Management BA(hons) -
Leeds Metropolitan University
1 2007 - 1 2010
Events Management HND - undefined
Leeds Metropolitan University
1 2010 - 1 2011
Financial Training - ICM - undefined
EON Energy
Postgraduate/teacher training - NVQ -
Sassoon Academy
1 2016 - 1 2018
Data Science - Bootcamp - Data Science
Hyperion Notts University
01/2023 - 09/2023