Nikhil Jethwa
London,United Kingdom
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Customer service representative
William hill
Harrow, City of London
12.2022 - Current
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Processed inbound customer calls, providing information on service or product upgrades
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Processed high-value payments with meticulous accuracy.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
Technical recruiter
Collabera technology solution
Vadodara , India
12.2021 - 09.2022
- Established positive relationships with prospective candidates through networking and regular communications.
- Maintained high suitability standards through diligent screening, interview and assessment processes.
- Prepared CVs and correspondence to forward to clients regarding suitable candidates.
- Expertly negotiated salary requirements and finalised arrangements between client and candidate.
- Interviewed, assessed and matched prospective applicants with vacancies at client companies.
- Attracted top candidates using social media networking.
- Coached candidates through interview process to secure top roles.
- Developed strong understanding of client companies' values, work culture, and environment.
- Advertised job vacancies through online platforms.
- Facilitated background checks and applicant screenings to vet candidates.
- Liaised with HR professionals to coordinate recruitment, hiring and onboarding workflow.
- Scheduled and conducted interviews, evaluating candidate pool to select top talent.
Quality Specialist
United Forge Industrial
Vadodara Gujarat, India
08.2020 - 09.2021
- Directed preventive maintenance and calibration process for all onsite equipment.
- Oversaw document control and reporting to address quality failures.
- Gathered and maintained inspection records in company databases.
- Reacted quickly to reported quality issues, analysing faults quickly to minimise operation downtime.
- Reviewed project requirements to uncover and resolve issues in collaboration with quality team.
- Audited components and materials across all stages of manufacturing process.
- Monitored compliance and assisted with adherence to ISO standards and internal quality metrics.
- Carry out product tests and final inspection of finished assemblies.
- Facilitated day-to-day quality inspections and maintained related documentation.
Education
Bachelor of Engineering - Mechanical Engineering
ITM Universe
India 08.2016 - 09.2020
Master of Science - Applied Computing Informational Technology with project managements
University of Bedfordshire
Luton 11.2022 -
Skills
- Telesales techniques
- Invoicing and receipts
- Stock management
- Multi-line phone talent
- Outstanding customer service
- CAD software proficiency
Sales negotiating
- Retail operations expertise
- Mechanical manufacturing
- Quality control systems
- End-to-end recruitment
- Talent acquisition
- Interview planning
- Technical recruiting
Languages
English
Upper intermediate
Hindi
Advanced
Gujarati
Native
Timeline
Customer service representative
William hill
12.2022 - Current
Master of Science - Applied Computing Informational Technology with project managements
University of Bedfordshire
11.2022 -
Technical recruiter
Collabera technology solution
12.2021 - 09.2022
Quality Specialist
United Forge Industrial
08.2020 - 09.2021
Bachelor of Engineering - Mechanical Engineering
ITM Universe
08.2016 - 09.2020