Nikhil Bhende

As a Technology Business Analyst i am responsible to deliver initiatives and requirements for Accounts Technology of CITI which serves Client Accounts Data across entire organization, making it a very critical application.
Specifically carryout all IT BA Tasks like requirement gathering, Analysis, designing, Stakeholder Management, UAT & Test case Planning.

• Delivered Major Organizational mandates that helps CITI Comply with Regulatory requirements as well as Internal Efficiency Improvements.
• Generated ad-hoc reports to evaluate specific business requirements.
• Collaborated with stakeholders to identify business needs and data sources.
• Provided technical support for troubleshooting analytics and reporting issues.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Interacted with internal Business Stakeholders to understand business needs and translate into requirements and project scope.

• Working for Morgan Stanley to ensure their Regulatory reporting framework is adhering with EMIR, MIFID and BOI Mandates with respect to OTC Derivative Trades; Role demands Complete ownership of Delivering which involves standard Business Analyst practices like identifying, analyzing, Solution designing, Driving, Test planning to remediate as well as incorporate new mandates.
• First Hand Knowledge of Regulatory requirements from Regulators.
• Working knowledge of OTC Derivative products like Interest Rates Swaps, Credit Default Swaps, FX Options.
• Key Initiatives: Working on creating Regulatory Framework guidelines using case studies which can very well be incorporated across Tier one Banks, while still being termed as F.D.'s I.P.

• Worked for Trade Processing System(a.k.a TPS) Application which caters to OTC Derivative products(CREDIT, Interest Rates, F.X. Swaps) Trade processing as a Front Office/Mid Office Application, where i was responsible for MIFID Regulatory requirements to be incorporated and also to ensure the reporting is inline with Regulators.
• Working knowledge of End to End Architecture from Reference Data Systems to Trade processing and trade reporting repositories.
• Excellent understanding of Trade Lifecycle from Regulatory perspective.
• Practiced typical I.T B.A.'s tasks like Analyzing, Designing, coordinating, Stakeholder Management, Test Planning, U.A.T. and Knowledge Sharing.
• Key Initiative: Implemented Missing VENUE MIC derivation logic within application to ensure CITI is Adhering with MIFID's requirement.

• I worked as a Senior Application Support resource for the Equities Swaps trading application, which is used by Internal CITI traders, Middle Office and Operations users of the PRIME FINANCE SWAPS and DELTA ONE TRADING Desk
• This roles involved resolving Level 2 technical and functional issues, release coordination, new requirement analysis based on the user interactions and own assessment
• It was an extremely complex and challenging application and business considering the high value as well as Volume trades.

Key Initiatives: Revamped Application Monitoring using I.T.R.S to ensure critical functionality is working as expected.

• Worked as EMEA SPOC for Treasury and Trade Business's Siebel C.R.M. application that is sued by Sales, Products and Implementation owners.
• Day to day tasks included ITIL Practices like Incident and Service request management
• Developed exceptional reputation as a go to person for highest level business stakeholders and Technical Partners based on unmatched knowledge and problem solving skills.

Key Initiatives: Incorporated numerous process changes for team, driven many desirable User Experience changes for the application.

• Treasury and Trade Service Business unit uses Siebel CRM as a tool by Sales and Product managers to record and drive the Deals with Clients, the application was in revamping and digitization phase when i was on-boarded, my role as a Business Analyst was to to Gather, Draft and Functionally designing Business requirements along with the technical and Business Stakeholders of the application
• owned planning and delivery of the functional and technical requirements
• Signing off solutions based on User acceptance Testing

Key Initiatives: Owned designing and rolling out of Deal Review Approver portal that significantly improved business stakeholders experience for the application.

• Siebel Server Administration and Deployment
• Telecom End to End Defect Management
• Siebel Installation
• Telecom Architecture

• Corporate Banking CRM Process analysis and enhancement
• Incident Management
• Service Request Management
• UAT
• Siebel Support and Administration

• Worked for Telecom giants like British Telecom and Lattelecom
• Incident Management, Problem Management, Infrastructure Management, Release Management, Deployment Management
• Got an opportunity to act as an Onsite Coordinator for both the businesses i served towards.

Key Initiatives: Acted as Deployment Manager for British telecom's CRM Rollout and onboarded Application Support team for Lattelecom.

• Cisco Networking Products towards Clients based in North America