Niharika M
Hyderabad
Summary
Experienced Payroll and Data Operations professional with 8+ years of experience in payroll processing, data migration (ETL), customer support and healthcare administration across India and the UK. Skilled in managing end-to-end payroll activities, validating large datasets, building SQL queries and resolving salary and service-related queries. Proven ability to collaborate with cross-functional teams, maintain data confidentiality and deliver accurate, timely results in fast-paced environments.
Overview
11
11
years of professional experience
6036
6036
years of post-secondary education
Work history
Healthcare administrator
Be Caring Ltd
Newcastle Upon Tyne, UK
05.2022 - 12.2025
- Develop tailored care plans based on client needs to enhance service quality.
- Create and manage efficient work schedules for 24/7 service coverage.
- Oversee timesheet verification and payroll queries, providing clear explanations of pay breakdowns.
- Collaborate with medical staff and coordinators to resolve discrepancies and improve service delivery.
- Assist with onboarding requirements such as bank details, NI numbers and right to work checks.
Implementation specialist, Data Migration Consultant
ADP
Hyderabad, India
05.2019 - 11.2021
- Working Closely with clients to understand their payroll requirements and migrating their payroll from old application (Surepay, Freedom) to latest tool iHCM.
- Assisting clients with the advantages and providing awareness about the new tool.
- To maintain the payroll data securely.
- Work on Data Extraction, Transformation and Loading (ELT).
- Extracting data from the existing HCM platforms Enterprise, Payforce, Vantage & Work-force-Now.
- Preparing Mapping Templates and discussing all the data gaps with Project Manager.
- Building SQL queries in Data Lake based on the Mapping template.
- Extracting data from Autopay using MR2000.
- Transforming the data into Lifion readable format using SQL queries.
- Validating the data accuracy and integrity checks before loading.
- Staging all the data files which can be loaded in various Iterations.
- Working closely with Payroll Consultant and extract data from Payroll register to load the payroll data in the Lifion system.
- Projects: Project panther, Data migration, Lifion CSI, Data & Automation.
Customer Support Associate
Amazon Development Centre
Hyderabad, India
01.2015 - 01.2018
- Working with customers to identify customer quires and advising on the solution with the refund and replacements.
- Tracking the orders placed by the customers, should ensure timely and on-budget completion of various technology changes that may support the success of organization systems.
- Managing customer’s accounts, provide requisite support to Customer Service, Technology to ensure resolution.
Education
Post Graduate Diploma - Environmental Management
Teeside University
UKB. Tech - Civil Engineering
CMR Institute of Technology
HyderabadIntermediate - MPC
Narayana Jr College
HyderabadSSC -
Samaritan’s High School
HyderabadSkills
Managed payroll Services
Project Management
Team development
Data Analysis
Problem-solving
Facilitating meetings
SQL query building
Tools
Salesforce
JIRA
MS-office (Word, Excel, Powerpoint)
PayNcomp
HCM tools
ADP Reports
Autopay
Datalake
Mainframes
Declaration
I hereby declare that the details and information given above are complete and true to the best of my knowledge. (Niharika. M)
Timeline
Healthcare administrator
Be Caring Ltd
05.2022 - 12.2025
Implementation specialist, Data Migration Consultant
ADP
05.2019 - 11.2021
Customer Support Associate
Amazon Development Centre
01.2015 - 01.2018
Post Graduate Diploma - Environmental Management
Teeside University
B. Tech - Civil Engineering
CMR Institute of Technology
Intermediate - MPC
Narayana Jr College
SSC -
Samaritan’s High School