Nihad Douissi
Mansfield,UK
Summary
Reliable and detail-oriented professional with experience across office administration, healthcare, and retail environments. Skilled in handling confidential information, completing accurate documentation, and providing end-to-end support to clients and patients. Strong customer service background with the ability to communicate clearly, manage queries, and work effectively in fast-paced settings. Multilingual in Arabic, English, and French, with a proven ability to support diverse individuals with professionalism, empathy, and efficiency.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Finance & Reconciliation Assistant
Blacktower Financial Management Int LTD
Gibraltar, Gibraltar
06.2024 - 01.2025
- Managed confidential information with care, ensuring compliance with data protection regulations at all times.
- Updated customer accounts after each transaction, maintaining accurate records consistently.
- Assisted clients with queries regarding account balances and transactions swiftly.
- Processed and recorded customer payments accurately.
Retail Assistant
TK Maxx
Kingston upon Thames
11.2023 - 01.2024
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
- Helped with the setup of special events and promotional activities within the store.
- Maintained clean shop floor promoting a welcoming environment.
- Participated in seasonal sale preparations by arranging promotional displays strategically.
- Handled cash register operations efficiently minimising queue lengths at checkouts.
- Processed online orders accurately and promptly for improved e-commerce service delivery.
- Delivered excellent customer service by answering queries and providing product information.
- Ensured visual merchandising standards with regular display updates.
- Followed company policies whilst handling returns and exchanges preserving customer loyalty.
- Supported team members for improved operational efficiency.
Administrator
Blacktower Financial Management International LTD
Gibraltar, Gibraltar
06.2023 - 08.2023
- Established and maintained client accounts through precise input of personal and confidential information into internal systems.
- Facilitated DBS (Disclosure and Barring Service) checks according to company policies and data protection standards.
- Updated and confirmed client records to maintain accuracy, compliance, and current information.
- Handled sensitive data with utmost confidentiality and meticulous attention to detail.
- Assisted in daily administrative operations to ensure timely completion of onboarding tasks.
Administrator
Alpha Services
Gibraltar, Gibraltar
05.2022 - 03.2023
- Managed end-to-end administration for visa, passport, ID, insurance, and pension applications
- Accurately completed and reviewed client paperwork to ensure compliance and correctness
- Maintained well-organised filing systems for confidential client records
- Liaised with relevant authorities to track application progress and obtain updates
- Communicated application status and handled client queries professionally
Health Care Assistant
St Bernard's Hospital
Gibraltar, Gibraltar
11.2021 - 05.2022
- Assisted nursing staff in providing daily care to patients on hospital wards
- Supported patients with personal hygiene, including washing, toileting, and feeding
- Helped mobilise and support patients with physical disabilities
- Maintained patient comfort, dignity, and safety at all times
- Assisted with basic clinical tasks such as changing dressings and bandages
Education
Master of Arts - Journalism And Media
High Institute of Media and Communication
Tangier, Morocco 09.2019 - 09.2020
Diploma - Journalism And Media
High institute of Media and Communication
Tangier, Morocco 09.2016 - 09.2019
Skills
- Microsoft Office and Excel proficiency
- Interpersonal communication
- Customer service excellence
- Task prioritisation
- Office Administration & Data Entry
- Inventory management
- Multilingual communication
- Team collaboration
- Cash handling expertise
- Refund and exchange processing
- Patient Care & Personal Assistance
- Professionalism in Fast-Paced Environments
Personal Information
- Drawing and reading Arabic literature
- Animal welfare, including volunteering with animal care organisations and veterinary practices
Languages
Arabic
Native
English
Advanced
French
Intermediate
Timeline
Finance & Reconciliation Assistant
Blacktower Financial Management Int LTD
06.2024 - 01.2025
Retail Assistant
TK Maxx
11.2023 - 01.2024
Administrator
Blacktower Financial Management International LTD
06.2023 - 08.2023
Administrator
Alpha Services
05.2022 - 03.2023
Health Care Assistant
St Bernard's Hospital
11.2021 - 05.2022
Master of Arts - Journalism And Media
High Institute of Media and Communication
09.2019 - 09.2020
Diploma - Journalism And Media
High institute of Media and Communication
09.2016 - 09.2019