Nigel Scanlan
Altrincham,United Kingdom (+44)
Summary
Dynamic professional with expertise in customer relationship management and product development, leveraging strong knowledge of CRM software to enhance business process mapping and asset management. Demonstrates resilience under pressure and excels in problem analysis, report drafting, and policy adherence. Adept at research project management and database administration, with a keen sense of organisational awareness and cultural sensitivity. Committed to fostering effective interpersonal communication to drive successful outcomes.
Overview
33
33
years of professional experience
4
4
years of post-secondary education
Work history
Senior Associate IT
Willis Towers Watson
Knutsford, Cheshire East
02.1993 - 08.2025
- Enhanced business operations with the implementation of new software systems.
- Streamlined processes for improved business efficiency.
- Resolved complex issues thus reducing downtime and costs.
- Facilitated team collaboration resulting in increased productivity.
- Liaised between different departments ensuring smooth workflow during projects' execution.
- Achieved project objectives by creating and implementing strategic plans.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Drafted documents and reports for management review.
- Partnered with management to implement processes and complete special projects.
- Prepared comprehensive reports to support decision-making process.
Education
Bachelor of Arts - Humanities
University of Bolton
Bolton 09.1986 - 06.1989
Information Management - Information Management in Information Technology
University of Sheffield
Sheffield 09.1990 - 09.1991
Skills
- Knowledge of crm software
- Customer relationship management
- Product development
- Problem analysis
- Business process mapping
- Research project management
- Database administration
- Asset Management
- Organisational awareness
- Resilience under pressure
- Policy adherence
- Report drafting
- Customer relationship management software
- Cultural awareness
- Interpersonal communication
- Empathy and diplomacy
Affiliations
- History
- Running
- Football
- Current Affairs
Timeline
Senior Associate IT
Willis Towers Watson
02.1993 - 08.2025
Information Management - Information Management in Information Technology
University of Sheffield
09.1990 - 09.1991
Bachelor of Arts - Humanities
University of Bolton
09.1986 - 06.1989