Nigel Rollock
London,ENG
Summary
Dynamic and dependable professional with a strong foundation in team leadership and effective communication skills. Demonstrates exceptional initiative utilisation and excels in teamwork and collaboration, ensuring fast and efficient customer service. Known for quick learning abilities, adaptability, and consistent task ownership, complemented by excellent time management skills. Proficient in computer literacy, aiming to leverage these competencies to drive organisational success.
Overview
14
14
years of professional experience
Work history
Manager/Owner
Nouvelle hair and beauty
London, ENG
2018.04 - 2025.01
- Handled rota management, stock checks, reception duties, bookings, and resolved customer complaints
- Planned revenue generation strategies designed for growth.
- Fostered a positive work environment to boost employee morale and client satisfaction.
- Regularly reviewed pricing strategy, ensuring competitiveness whilst maintaining profitability.
- Oversaw daily operations to promote safety, cleanliness and hygiene standards.
- Organised promotional events that attracted new clientele to the salon.
- Facilitated payroll tasks to provide salaries to staff.
Courier Driver
Yodel
London, ENG
2016.07 - 2017.01
- Provided delivery services to domestic and commercial properties
- Delivered exceptional customer service and resolved customer queries
- Manually loaded and unloaded heavy parcels, safely lifting heavy objects.
- Used local road knowledge to achieve faster deliveries compared to previous averages.
Courier Driver
Hermes
2015.10 - 2016.01
- Coordinated deliveries to domestic and commercial properties across multiple locations
- Delivered exceptional customer service and resolved queries
- Communicated clearly with dispatch centre about route changes and customer issues.
- Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
Assistant Stylist
Willie Smarts Hairdressing Emporium
2011.03 - 2015.09
- Ensured high-quality service in customer-focused hospitality roles
- Managed telephone queries and coordinated bookings
- Delivered professional technical services in a salon environment
- Maintaining a pristine and hygienic salon environment
- Ensuring compliance with health and safety regulations across workplace operations
- Oversaw financial operations with accuracy
- Assisted and managed customer queries efficiently
- Coordinated activities with team and staff
Sale and Marketing Assistant
British Heart Foundation
London
2011.09 - 2012.10
- Communicating with potential donors about the work of the charity
- Working to secure future donors
- Maintaining the integrity of the charity
- Managing my own time and workload whilst in the field
- Accurate completion of paperwork
- Ensuring Data Protection Laws are adhered to
Education
Bachelor of Business Administration - Business Management
The Open University
2023.10 -
NVQ Level 2 - Book-keeping
Sage
2013.08 - 2013.09
NVQ Level 2 - Business
City & Guilds
2012.09 - 2013.07
Skills
- Team leadership
- Effective Communication Skills
- Effective Initiative Utilisation
- Effective Teamwork and Collaboration
- Ability to provide a fast and efficient customer service
- Quick learner with an open and flexible attitude to acquiring new skills
- Dependability and Consistency
- Time management
- Task Ownership and Management
- Computer literacy
Affiliations
- Keeping Fit
- Reading
- Stock & Shares
- Gaming
- Festivals
- Outdoor Activities
References
References available upon request.
Timeline
Bachelor of Business Administration - Business Management
The Open University
2023.10 -
Manager/Owner
Nouvelle hair and beauty
2018.04 - 2025.01
Courier Driver
Yodel
2016.07 - 2017.01
Courier Driver
Hermes
2015.10 - 2016.01
NVQ Level 2 - Book-keeping
Sage
2013.08 - 2013.09
NVQ Level 2 - Business
City & Guilds
2012.09 - 2013.07
Sale and Marketing Assistant
British Heart Foundation
2011.09 - 2012.10
Assistant Stylist
Willie Smarts Hairdressing Emporium
2011.03 - 2015.09