Nigel Rai
Marketing Graduate
Tongham, Farnham,Surrey
Summary
Reliable service-oriented BSc Marketing graduate with over 4 years background in retail and hospitality. Core competencies include proficient in Microsoft package, attention to detail as well as an excellent communicator with time-management skills. Unique ability to relate to diverse range of clients and close high-value sales. Handles tasks with accuracy and efficiency. Currently seeking a position to utilize the skills that I have acquired from university and previous workplace.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Night Trading Assistant
Sainsburys
Camberley, Surrey
12.2020 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used coordination and planning skills to achieve results according to schedule.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Exceeded goals through effective task prioritization and great work ethic.
- Developed and maintained courteous and effective working relationships.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
- Checked and pulled defective or expired products from shelves.
- Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
Administrative Assistant
Royal Surrey County Hospital (NHS Foundation Trust)
Guildford, Surrey
06.2018 - 11.2019
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Called patients to confirm scheduled appointments day in advance.
- Developed and managed accurate and confidential patient records.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Customer Assistant
Co-operative
Aldershot, Hampshire
01.2018 - 08.2018
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Night porter
Chessington World of Adventure, Safari Hotel
06.2014 - 01.2015
- Greet incoming guests and escort them to their rooms.
- Supply guests or travellers with directions, travel information and other information such as services available and points of interest.
- Assist disabled travellers and other guests with special needs.
- Transport guests around the premises and local areas, or arrange for transport.
- Maintain clean lobbies or entrance areas for travellers and guests.
- Deliver messages, room-service orders and run errands for guests.
- Act as part of the security team at transport terminals, hotels or similar establishments.
- Paperwork required accounting department via.
- Internal software.
Education
BSc - Marketing
University of Plymouth
Skills
Data entry skills
Assembly and production
Point of sale operation
Product and service sales
Good Telephone Etiquette
Interpersonal Communication
Microsoft Office proficiency
Bilingual in English and Nepalese
Flexible and Adaptable
Service-oriented mindset
Documentation coordination
Accomplishments
- Collaborated with team of 8 in the development of Project Fusion.
- Achieved Data transfer target by completing manual information migration with accuracy and efficiency.
Additional Information
Seasonal Jobs
· WHSmith - Retail operative
· Tesco – counter customer assistant (fish and meat counter)
· Javelin plastic - Machine operator, dispatch unit, assembly line worker
· South co - Machine operator, dispatch unit, assembly line worker
· Yellow pages - Distributer.
· Betterware - Distributer
Timeline
Night Trading Assistant
Sainsburys
12.2020 - Current
Administrative Assistant
Royal Surrey County Hospital (NHS Foundation Trust)
06.2018 - 11.2019
Customer Assistant
Co-operative
01.2018 - 08.2018
Night porter
Chessington World of Adventure, Safari Hotel
06.2014 - 01.2015
BSc - Marketing
University of Plymouth