NIGEL LYNCH

• Directed senior shift leadership for day and night operations at major European container terminal.
• Oversaw labour allocation for 100 employees, ensuring productivity and safety compliance.
• Executed real-time operational decision-making in 24/7 safety-critical environment.
• Managed HR issues and incident responses while supporting senior management on performance improvements.
• Mitigated cargo handling risks through meticulous planning and execution.
• Collaborated with multiple departments to ensure seamless terminal operations.

• Achieved revenue growth and enhanced share of wallet through effective leadership of sales team.
• Implemented Salesforce CRM discipline, boosting pipeline visibility and forecasting accuracy.
• Negotiated complex contracts and pricing structures with new and existing clients.
• Fostered cross-functional collaboration, cultivating high-performing sales leaders.
• Demonstrated respect and support for team members to enhance morale.
• Applied critical thinking to analyse challenges, evaluate solutions, and select optimal decisions.

• Achieved full operational oversight of Eastern Province intermodal operations.
• Delivered service enhancements, cost reductions, and new revenue initiatives while meeting safety KPIs.
• Rebuilt teams, processes, supplier relationships, and governance to enhance productivity and resilience.
• Conducted HSE and compliance audits, offering commercial pricing and market insights to senior leadership.
• Reviewed performance data regularly, fostering continuous improvement initiatives.
• Cultivated positive work environment that boosted staff morale and productivity.

• Directed national rail and road sales activities, embedding structured sales processes and CRM discipline.
• Developed strategic key accounts, achieving revenue growth and securing long-term contractual agreements.
• Coached and led sales team to align operational capability with customer delivery.
• Optimised sales operations to maximise profitability.
• Provided leadership to ensure successful team performance.
• Established new business partnerships to expand market reach.

• Secured new business while expanding existing accounts in road transport and logistics services.
• Led contract negotiations, tenders, pricing, and rate agreements to optimise profitability.
• Rebuilt and managed sales, customer service, and operational teams for effective delivery.
• Developed sustainable growth plans to enhance overall company profitability.
• Monitored market trends to adapt business strategies and maintain competitiveness.
• Mentored junior staff members to foster skill development and potential.l.

• Managed strategic European freight accounts, boosting revenue and enhancing customer retention.
• Negotiated commercial agreements while maintaining accurate CRM and pipeline reporting.
• Developed strong client relationships to drive business growth.
• Led high-performance sales teams to consistently achieve targets.
• Negotiated lucrative contracts to secure long-term client commitment.

• Co-founded and scaled a container road transport business to £6m turnover Year 2.
• Full responsibility for commercial, customer service, operations, HR, finance, procurement, IT and compliance.
• Secured long-term customer contracts and delivered sustainable, profitable growth.
• Drove process improvements, optimised workflow efficiency.
• Directed team to deliver high-quality customer service.
• Established solid partnerships for enhanced market presence.
• Introduced new marketing campaigns, boosted brand image.
• Fostered positive work environment, increased employee morale.

• Developed new business and expanded major client portfolios across intermodal services.
• Increased share of wallet and EBITDA through strategic account management and pricing.
• Negotiated national tenders and long-term contracts.
• Key client wins included Argos, Sainsbury's, and Tesco.
• Developed new business strategies by analysing market trends.
• Identified new markets, leading to expansion opportunities.
• Orchestrated high-level negotiations for valuable contracts.
• Initiated regular competitor analysis for better positioning in the marketplace.
• Created robust relationships with key industry players for brand visibility.

• Revitalised underperforming agency at request of European Chairperson.
• Held full P&L responsibility across operations, sales, HR, IT, customer service, and finance.
• Oversaw daily operations to maintain optimal productivity levels.
• Managed key accounts including Diageo, enhancing operational efficiency and yield.
• Supported cross-border trade strategy to optimise asset utilisation and performance.

Fostered collaboration by demonstrating respect and willingness to assist team members.

• Applied a positive customer service approach to elevate satisfaction levels.
• Participated in International Management Development Programme for commercial and leadership skills.

European Headquarters – London

• Reefer European Cold Chain Logistics Sales Manager (Reefer Trade)
• Reefer Yield and Equipment Operations Manager (Reefer Trade)
• Vessel Traffic & Allocation Manager (Trans-Atlantic Trade)
• Conference and Pricing Commercial Manager (Canada & X/B-Trade)

OOCL Canada Ltd, Toronto, Canada

• Trainee Fast Track Program (Trans-Atlantic Trade)
• Commercial Pricing Analyst Asia W/B (Asia-Europe Trade)
• Commercial Pricing Analyst Asia E/B (Asia-Europe Trade)

UK Regional Headquarters – Ipswich, Suffolk

• Import Customer Service Clerk
• Import Documentation & Transport Clerk
• Customs Clearance Clerk (Freight Forwarding)