Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Timeline
Generic

Nigel Burke

Walsall,United Kingdom

Summary

Expert in visual merchandising and operational optimization, enhancing supply chain processes and employee scheduling to maximize productivity. Proficient in financial reporting and profit and loss analysis, ensuring compliance with health and safety regulations. Committed to delivering exceptional customer service while leading teams to achieve organizational goals.

Overview

28
28
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Store manager

Midcounties Co-Operative
Bloxwich, Walsall
11.2008 - 04.2025
  • Established a team-oriented environment through effective leadership strategies.
  • Coached underperforming employees, resulting in substantial improvements in job performance.
  • Streamlined operations to maximise efficiency and reduce waste.
  • Developed a team-oriented environment by implementing effective leadership strategies.
  • Coached underperforming employees improving their job performance significantly.
  • Upheld health and safety regulations within the premises to ensure a safe shopping environment.
  • Monitored inventory levels consistently to avoid stock shortages or overages.
  • Implemented promotional displays to increase product visibility and sales.
  • Led training sessions for new employees, equipping them with necessary skills and knowledge.
  • Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
  • Managed staff rosters, ensuring adequate coverage during peak times.
  • Oversaw business staffing and training, building successful, customer-focused team.

Catering manager

Asda
Birmingham, west midlands
04.2002 - 04.2006
  • Collaborated closely with chefs to create innovative menu items, enhancing client satisfaction rates.
  • Conducted regular staff meetings for improved communication within the team.
  • Enhanced team efficiency with consistent training programmes.
  • Implemented effective waste management strategies, reducing overall costs.
  • Upheld hygiene and safety regulations through regular checks and audits.
  • Managed all aspects of kitchen operations, ensuring smooth workflow.
  • Hired and managed catering staff to perform best practices and quality standards.

Restaurant manager

TGI Fridays
Birmingham, west midlands
07.1997 - 03.2002
  • Enhanced customer satisfaction by addressing and resolving complaints promptly.
  • Increased table turnover rate with efficient floor management.
  • Innovated promotional strategies, raised brand awareness in local community.
  • Tracked key performance indicators on a weekly basis; identified areas needing improvement.
  • Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
  • Ensured compliance to health and safety regulations for safe dining environment.
  • Trained new team members, enhanced service quality.
  • Strategically reviewed and planned restaurant staffing levels based on evolving service demands.

Education

NVQ Level 3 - Hotel Catering Management

Walsall College
Walsall
05.1987 - 05.1990

Skills

  • Crisis management capabilities
  • Visual merchandising insight
  • Operational optimisation
  • Supply chain understanding
  • Scheduling employees
  • Financial reporting
  • Health and Safety regulations
  • Profit and loss understanding
  • Customer Service
  • Team Leadership

Accomplishments

During my role with Midcounties I won various awards including 9 x yearly store of excellence

Certification

hold a current alcohol license

Timeline

Store manager

Midcounties Co-Operative
11.2008 - 04.2025

Catering manager

Asda
04.2002 - 04.2006

Restaurant manager

TGI Fridays
07.1997 - 03.2002

NVQ Level 3 - Hotel Catering Management

Walsall College
05.1987 - 05.1990

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Nigel Burke