Nigel Brown
Bolton,Lancashire
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using my own initiative.
I have a gathered a vast amount of experience in my working life, working in different parts of the country, experiencing different cultures and working attitudes.
Overview
30
30
years of professional experience
5
5
years of post-secondary education
Work History
Complaints Handler
Shop Direct Finance Company
Bolton, Greater Manchester
08.2013 - Current
- Escalated urgent, complex or technical cases following established procedure.
- Investigated reported issues, liaising with staff at multiple levels to obtain relevant information.
- Communicated with customers politely, promptly and professionally.
- Stayed calm to navigate tricky situations in collected manner.
- Achieved prompt and fair resolution of Credit complaints in adherence with company guidelines.
- Documented customer interactions, following company policy and procedure in all engagements.
Customer Service Advisor
Shop Direct
Preston, Lancashire
03.2009 - 07.2013
- Adhered strictly to policies and procedures for continued company compliance.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered detailed advice on product and service benefits.
Department Manager
Sainsbury's
Preston, Blackpool, Clitheroe, Heaton Park +, Lancashire
02.1994 - 11.2008
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Implemented process-improvement initiatives within department resulting in reduced operating costs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
GCSEs - History/Maths/English/Chemistry/Technical Drawing/Computer Studies/
William Temple High School
Preston, Lancashire 09.1981 - 05.1986
Skills
- Customer relations
- Good communicator
- Patience
- Methodical
- Organization and Time Management
- Problem-Solving
- Qualified Baker
- Skiing instructor
Languages
English
Native
Timeline
Complaints Handler
Shop Direct Finance Company
08.2013 - Current
Customer Service Advisor
Shop Direct
03.2009 - 07.2013
Department Manager
Sainsbury's
02.1994 - 11.2008
GCSEs - History/Maths/English/Chemistry/Technical Drawing/Computer Studies/
William Temple High School
09.1981 - 05.1986
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