NIDIA CRISTINA DUARTE SOARES
Andover,hampshire
Summary
Highly organised professional with extensive customer service experience and proficiency in Microsoft Office suite. Demonstrates exceptional problem-solving abilities, attention to detail, and resilience under pressure. Adept at maintaining office records, order processing, and basic accounting. Strong communication skills and intercultural competence facilitate effective customer relationship building. Career goal: to leverage skills in a dynamic environment that values precision and efficiency.
Overview
18
18
years of professional experience
Work history
Administrative assistant
PERTAMPS RECRUITMENT
Andover, Hampshire
2025.05 - 2025.07
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Improved customer satisfaction through prompt response to email and phone queries.
- Facilitated internal communication.
- Submitted timely reports which provided critical updates on various projects.
Administrator
MPLOY
Andover, hampshire
2024.07 - 2025.04
- Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
- Managed client communications by answering phones and corresponding through email.
- Managed client correspondence, order tracking and data communications.
- Supported managers with proactive, efficient clerical support to maintain smooth-running operations.
- Set up new files and assigned tracking numbers.
- Organised and archived company documents, both physical and digital, ensuring confidentiality and data protection compliance.
Machine operator
INCOM,LDA
Andover, Hampshire
2022.10 - 2024.06
- Ensured smooth running of machinery by performing regular maintenance.
- Managed inventory of machine parts, ensuring timely replacements.
- Prepared detailed shift reports, providing valuable insights into operations.
- Managed waste disposal from machines responsibly.
- Performed minor repairs on machinery, reducing need for external technicians.
- Provided training to new recruits, improving team competence.
- Collaborated with team members to meet production deadlines.
- Improved efficiency with routine machine checks and adjustments.
Call Centre Advisor
tap portugal
lisbon, lisbon
2020.01 - 2022.05
- Maintained [Number] minute average call duration by processing enquiries and navigating system efficiently.
- Asked customer security questions before providing personal details, following confidentiality laws.
- Maintained excellent client satisfaction by proactively resolving queries within short timeframes.
- Processed refunds in line with company policies, keeping thorough documentation for management team review.
- Resolved customer queries, complaints and technical issues with excellent analytical skills.
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
Call Centre Operator
endesa
lisbon, lisbon
2019.07 - 2019.11
- Followed scripts from managers to communicate with customers and solve recurring queries.
- Conducted in-depth client consultations to identify needs and recommend appropriate products,
- Maintained excellent customer satisfaction by quickly and effectively problem-solving customer issues and complaints.
Sales Executive in Credit Cards Department
auchan
lisbon, cascais
2019.02 - 2019.06
- Assessed market conditions for potential opportunities and risk factors impacting promotional strategies.
- personalised costumer service
- marketing and promoting credit card to the store consumers
- process payments and withdrawals
- set up and maintainence of costumer accounts
costumer assiantent
Tesco Superstore
london, hertfordshire
2018.07 - 2018.12
- Collaborated with team members to achieve target results.
- processing payments
- bakery assistance
- stock replacement
- cashier
Crew Member
McDonald's
lonodn, london
2016.05 - 2018.12
- Delivered fast, accurate service for positive customer experience.
- Provided high-level customer service by going the extra mile to identify and cater to customer needs.
- Kept restaurant clean by conducting regular deep cleans.
- Prepared food to match quality standards and customer expectations.
- Advised customers on menu items, took orders and processed payments.
Kitchen Assistant
Compass Group UK & Ireland
london, hertfordshire
2007.11 - 2014.03
- diswashing
- assintance with food preparation
- cashier
- stock control
- Maintained cleanliness and organisation of kitchen stations and storage areas.
- Prepared dishes for guests at catering events or during high-volume shifts.
- Removed waste and inadequate food items regularly to keep work spaces neat and clean.
Education
A-Levels - BUSINESS AND ACCOUNTANCY
I.E.F.P
Skills
- Multilingual
- Problem-solving
- Communication skills
- Customer service experience
- Microsoft office suite proficiency
- Attention to Detail
- Order processing
- Record-keeping
- Basic accounting
- Maintaining office records
- Written and verbal communication
- Highly organised
- Reporting and documentation
- Resilience under pressure
- Intercultural competence
- Customer relationship building
Languages
Portuguese
English
Custom
3,B1
Affiliations
- READING, SPORTS AND TRAVELLING
Timeline
Administrative assistant
PERTAMPS RECRUITMENT
2025.05 - 2025.07
Administrator
MPLOY
2024.07 - 2025.04
Machine operator
INCOM,LDA
2022.10 - 2024.06
Call Centre Advisor
tap portugal
2020.01 - 2022.05
Call Centre Operator
endesa
2019.07 - 2019.11
Sales Executive in Credit Cards Department
auchan
2019.02 - 2019.06
costumer assiantent
Tesco Superstore
2018.07 - 2018.12
Crew Member
McDonald's
2016.05 - 2018.12
Kitchen Assistant
Compass Group UK & Ireland
2007.11 - 2014.03
A-Levels - BUSINESS AND ACCOUNTANCY
I.E.F.P