Nidhi Priya Thakur
Edinburgh,United Kingdom
Summary
Highly organized and detail-oriented professional with experience in clerical and administrative tasks. Proven ability to manage data entry, maintain records, and support smooth departmental operations. Adept at working in a fast-paced environment with a commitment to delivering quality service. Enthusiastic about contributing to child health programs and promoting values of equality, diversity, and inclusivity.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Customer Services Advisor
TUK TUK RESTAURANT
Edinburgh, UNITED KINGDOM
04.2024 - 01.2025
- Manage day to day front of house operations.
- Managing customer orders, reservations and coordinating with kitchen staffs.
- Ensuring correct quantity and quality with smooth service delivery.
- Handling guest complaints and resolving issues efficiently, ensuring customer satisfaction.
- Manage phone calls and correspondence (e-mail, letters, packages etc.)
- Assist colleagues whenever necessary.
- Assisted customers in product selection, resulting in increased sales.
- Developed rapport with customers for improved loyalty and repeat business.
- Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
- Improved customer service ratings by addressing concerns promptly and professionally.
Administrative assistant
EURO KIDS
Patna, Bihar, INDIA
08.2016 - 09.2018
- Contributed to smooth running of administrative systems for child health programs.
- Coordinated with team members to ensure timely processing of paperwork and bookings.
- Other responsibilities and accomplishments relevant to role.
Data entry assistant
Reliance Retail Stores
Patna,Bihar, INDIA
01.2013 - 07.2016
- Performed data entry tasks, ensuring accuracy and timeliness of information.
- Managed reports, paperwork checks, and filing systems to maintain departmental efficiency.
- Acted as first point of contact for inquiries, delivering professional and courteous customer service.
- Supported staff in scheduling appointments and managing administrative workflows.
- Assisted in onsite operational activities.
Education
GCSEs - B.COM
Siddhartha Mahila College
Patna, Bihar, India 06.2013 - 06.2016
Skills
- Proficient in data entry with high accuracy and speed
- Strong organizational and time-management abilities
- Excellent verbal and written communication skills
- Competent in running and processing reports
- Customer service-oriented with courteous and professional approach
- Familiarity with administrative systems and booking processes
- Flexible and collaborative team player
- Experience in supporting onsite activities, such as immunisation programs or willingness to learn
Affiliations
- Creative cooking & presentation. Cake baking and decorating the metically
Timeline
Customer Services Advisor
TUK TUK RESTAURANT
04.2024 - 01.2025
Administrative assistant
EURO KIDS
08.2016 - 09.2018
GCSEs - B.COM
Siddhartha Mahila College
06.2013 - 06.2016
Data entry assistant
Reliance Retail Stores
01.2013 - 07.2016
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