NIDHI PRIYA THAKUR
Edinburgh,EDH
Summary
Offering solid foundation in organizational skills and customer service with readiness to embrace new challenges and learn quickly. Brings ability to manage inventory and assist customers efficiently. Ready to use and develop organizational and customer service skills in Customer Advisor role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service
TUK TUK Restaurant
04.2024 - 01.2025
- Manage day to day front of house operations.
- Managing customer orders, reservations and coordinating with kitchen staffs.
- Ensuring the correct quantity and quality with smooth service delivery.
- Handling guest complaints and resolving issues efficiently, ensuring customer satisfaction.
- Manage phone calls and correspondence (e-mail, letters, packages etc.)
- Assist colleagues whenever necessary.
- Assisted customers in product selection, resulting in increased sales.
- Developed rapport with customers for improved loyalty and repeat business.
- Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
- Improved customer service ratings by addressing concerns promptly and professionally.
Customer Assistant
FEMINAZ Beauty Zone
10.2018 - 07.2020
- Assisted customers with product inquiries, providing informed recommendations and solutions.
- Maintained a clean and organized shop floor to enhance the customer experience.
- Processed transactions efficiently, ensuring accuracy and excellent service at the tills.
- Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
- Processed returns and exchanges efficiently, minimizing wait times for customers.
Retail Assistant
Reliance Retail Stores
07.2017 - 09.2018
- Supported the stockroom team in inventory management and replenishment.
- Promoted in-store offers and loyalty schemes to maximize sales.
- Ensured products were attractively displayed in line with company standards.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Bookkeeping Assistant
Central English School
10.2015 - 06.2017
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Maintained inventory of office supplies and placed orders.
- Managed financial records and maintained accurate ledgers.
- Processing invoices timely to ensured payments.
- Reconciling bank statements and resolved discrepancies.
- Engaged in supporting administrative tasks, including tracking and updating service requests.
- Engaged in handling CASE/ REQUEST through CASE MANAGEMENT in MSCRM application.
- Handling daily accounting tasks, data entry and maintaining financial database.
- Prepared financial statements and reports.
- Assisted with audits and compliance checks.
Education
B.COM - Accounts
Siddhartha Mahila College
Patna, Bihar, INDIA06-2016
Skills
- Proven ability to work in a fast-paced, dynamic environment
- Excellent communication and active listening skills
- Strong team player with the ability to foster a collaborative atmosphere
- Detail-oriented, ensuring customer satisfaction through small yet impactful interactions
- Quick learner with the passion to represent
- Effectively listening and speaking with customers to understand their needs
- Having a solid understanding of the items and offers in the store to provide tailored advice
- Addressing customer concerns or complaints calmly and efficiently
- Understanding and responding to customers' emotions and situations with care
- Collaborating with colleagues to ensure a smooth and pleasant shopping experience
- Ensuring transactions are accurate and the store is clean, tidy, and well-organized
- Adherence to high customer service standards
- Retail sales customer service
- Dining customer service
- Outstanding customer service
Certification
MSCRM, Sage, QuickBooks, Xero, Tally, MS Applications i.e., MS Excel, MS Word, MS Power Point,Windows 11/10.
Timeline
Customer Service
TUK TUK Restaurant
04.2024 - 01.2025
Customer Assistant
FEMINAZ Beauty Zone
10.2018 - 07.2020
Retail Assistant
Reliance Retail Stores
07.2017 - 09.2018
Bookkeeping Assistant
Central English School
10.2015 - 06.2017
B.COM - Accounts
Siddhartha Mahila College
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