NIDHIN PADAVUPURACKAL JEROME

Key Responsibilities:

• Oversee daily operations of the hotel, ensuring smooth functioning across front desk, housekeeping, and guest services.
• Supervise and support staff across departments, ensuring high levels of customer service and team performance.
• Manage guest relations, including handling inquiries, complaints, and special requests to ensure guest satisfaction and repeat business.
• Assist in budgeting, forecasting, and cost control measures in coordination with the General Manager.
• Monitor occupancy rates, manage booking platforms (OTA & direct bookings), and coordinate with marketing efforts to maximize revenue.
• Conduct regular inspections of rooms and public areas to maintain brand standards and cleanliness.
• Support recruitment, onboarding, and training of new team members.
• Liaise with maintenance and external contractors to ensure timely repairs and upkeep of the property.
• Help organize small events, private bookings, and ensure compliance with health, safety, and licensing regulations.
• Handle cash management, end-of-day reconciliation, and reporting.

Key Achievements:

• Improved guest satisfaction scores by [insert percentage or example if known].
• Streamlined housekeeping schedules, leading to increased operational efficiency.
• Played a key role in maintaining strong occupancy levels during seasonal fluctuations.

Key Responsibilities:

• Completed a structured management training programme covering all key operational departments including Front Office, Housekeeping, Food & Beverage, and Events.
• Supported departmental managers with day-to-day operations, helping to ensure high standards of service across all guest touchpoints.
• Gained hands-on experience in guest check-in/check-out, reservations, and complaint resolution.
• Assisted in coordinating corporate events, weddings, and conferences, working closely with clients and internal teams.
• Participated in staff rotas, stock control, and basic budgeting exercises under the guidance of senior management.
• Contributed to team meetings, shared feedback on operational procedures, and suggested improvements based on guest feedback and observation.
• Developed strong understanding of hotel SOPs, health & safety procedures, and brand standards.

Key Achievements:

• Successfully rotated through all departments, gaining a well-rounded understanding of hotel operations.
• Recognised by senior management for strong work ethic and guest-focused attitude.

Key Responsibilities:

• Managed all aspects of day-to-day operations, including guest check-in/check-out, housekeeping, reservations, and local tour guidance.
• Provided a warm, personalized guest experience, often catering to international travelers and tourists exploring the region.
• Handled online marketing, listings on booking platforms (e.g., Booking.com, Airbnb), and responded to reviews and inquiries.
• Prepared and served daily breakfast using fresh local ingredients, ensuring food safety and hygiene standards.
• Maintained property upkeep, coordinated with local suppliers, and managed small renovation projects as needed.
• Managed finances including budgeting, inventory control, and daily cash handling.
• Built a strong reputation through guest satisfaction and repeat business, often supported by positive online reviews.

Key Achievements:

• Achieved consistently high ratings on guest review platforms (4.5+ stars on Booking.com / Airbnb).
• Successfully built a loyal customer base through word-of-mouth and personalized service.
• Gained hands-on experience in all areas of hospitality management with limited resources.

• Improved office efficiency with handling of incoming calls, redirecting them accurately.
• Coordinated mail and courier services with punctuality, ensuring timely deliveries and pickups.
• Maintained clean and organised reception area for positive first impressions.
• Performed data entry tasks regularly, ensuring accurate record keeping of all relevant information.
• Handled all visitor registrations accurately to maintain up-to-date records in system database.