Nidhin Chandran

• Picked, packed, and processed customer orders accurately in a high-volume fulfilment centre.
• Met and exceeded daily productivity targets while maintaining high-quality standards.
• Received multiple team shoutouts for consistent performance and reliability.
  Followed strict health and safety procedures to ensure a safe and efficient working environment.
• Consistently complied with workplace health and safety measures to minimise operational risk.
• Regularly exceeded performance and productivity targets through accurate, efficient picking and packing.

• Delivered exceptional service through personalized greetings and attentive engagement, creating a welcoming environment that made guests feel valued. Resolved customer complaints efficiently by identifying root causes and implementing long-term solutions.
• Managing and supervising up to 18 team members in the Food & Beverage departments across two hotels, ensuring responsibilities are carried out to the agreed standards and customer satisfaction. Supervised daily food and beverage operations in a busy hospitality setting.
• Implemented strategic inventory management to monitor and maintain optimal levels, minimising wastage and ensuring timely replenishment.

• Consistently exceeded sales targets by focusing on client needs and strategic account management.
• Increased company revenue by securing new contracts with key construction clients.
• Expanded customer base through proactive business development and relationship building.
• Improved client retention by delivering reliable service and tailored concrete solutions.
• Successfully negotiated pricing and contracts, maximizing profitability for the company.
• Generated repeat business through strong follow-ups and excellent customer service.

• Improved office operations, enhancing efficiency, and workflow management.
• Coordinated labour deployment to meet client deadlines and project requirements.
• Maintained accurate payroll, attendance, and employee records, reducing errors.
• Enhanced client satisfaction through prompt communication and issue resolution.
• Supported invoicing and payment follow-ups, contributing to a steady cash flow.

Welcomed visitors and directed them to appropriate departments to ensure smooth office operations.

• Maintained organized physical and digital records for human resources and administrative tasks.
• Produced high-quality documents and presentations using MS Office to support team efficiency.