Nidhia Ram
Summary
Looking for an organization, where i can enhance my knowledge and form my learning and give my best to the organization. I will input my best efforts and service to your organization with honesty give me a chance to work with you.
Overview
7
7
years of professional experience
Work History
IT Specialist
Protalk Solutions PVT LTD
Mohali, P.B.
07.2025 - Current
- I have backup and recovery management
- I have configured and managed L2 switch
- I have installed and configure the WSUS server and also managed
- I have installed and configure the PRTG network tool for alerting
- I have installed and configured the Zabbix server
- Working on AD (active directory) for resetting passwords, enabling, disabling account of users, OU (organizational unit)
- Working on GPO
- Installation, configuration, and troubleshooting of Vonage and GoTo app (Dialer)
- I have working on Azure
- (Active directory, GPO) for resetting passwords, enabling, disabling account of users, OU(organizational unit)
- I have working on ESSL (biometric)
- Install and configure CCTV Camera and troubleshoot
- Working on Dialer for resetting passwords, enabling, disabling account of users, OU (organizational unit)
- I do managing the all assets inventory
- I have working on Pritunl VPN for resetting password, enabling, disabling ids
- Managed IT inventory, tracking hardware and software assets to ensure compliance and budget adherence.
- Maintained and repaired peripheral equipment connected to laptops and desktops.
- Provided expert technical support, resolving complex issues to minimise downtime.
IT Specialist
Eternity Logistics Solution PVT LTD
05.2022 - 07.2025
- Provided expert technical support, resolving complex issues to minimise downtime.
- Managed IT inventory, tracking hardware and software assets to ensure compliance and budget adherence.
IT Desktop Support Engineer
Teleperformance
Mohali, P.B.
01.2020 - 05.2022
- Installing of Windows 10 through Network using SCCM (system center configuration manager)
- Making a proper inventory of details of systems on Excel sheet data
- Give Support to WAHA employees remotely (Zoom/any desk/Team Viewer)
- Configure/installation/troubleshoot Printer issue and Scanner on the network and locally
- Working on AD (active directory) for resetting passwords, enabling, disabling account of users, OU(organizational unit)
- Troubleshoot switch port tracing from Server rack to network rack on the production floor
- Maintaining the physical connectivity & inventory between the Data Centre of all networking devices
- (Core, Access, Wan Switches, Router, Firewall
- Servers)
- Using the service Desk tool for ticket tracker to solve a daily issue
- Troubleshoot network issues using ping, lookup, ipconfig, tracert, cmd, etc
- Install and configure mail/outlook accounts and troubleshoot pst and ost issues
IT Engineer
DRITM Pvt Ltd
Mohali, Sector 67
01.2019 - 01.2020
- We provide the end to end support as a desktop, network level
- Installation of Windows 7,8,10
- Taking backup of MS outlook & other documents through file server
- Troubleshooting of all hardware/software
- Handle & manage all inventory of all assets & other devices
- Worked on LAN, DHCP, and Wi-Fi Router
- Troubleshooting & Configure Printer/Scanner local and on the network also
- Maintenance and upkeeping of network LAN/WAN/Server/other NW devices
- Create/Modify/Reset/movement of Domain/User/Group/Machines in ADC and DC
- Installation, configuration, and maintenance of Desktops and Laptops according to user requirements
- Port tracing physically / IO port punching (RJ45) hardware work
Education
BA -
IGNOU
Panchkula01.2022
Secondary Examination -
Board of school education Himachal
HP01.2017
Matriculation -
Board of school education Himachal
HP01.2015
Skills
- Team Work Spirit & Hardworking
- Good Listener & Positive attitude
- Patience and helpful and Self Confidence
Languages Known & Hobbies
English
Hindi
Custom Section
- Diploma in hardware & networking, Jetking, Hamirpur
- Windows Server 2008, 2008R2, 2012, DHCP, DNS, ADS, FTP, etc.
- Manage Antivirus & FTP on server base.
Hobbies and Interests
- Reading Newspaper
- Internet Surfing
Disclaimer
I hereby mention that the above information entered by me is true and best of my knowledge and belief and I also sure that I am very hardworking.
Timeline
IT Specialist
Protalk Solutions PVT LTD
07.2025 - Current
IT Specialist
Eternity Logistics Solution PVT LTD
05.2022 - 07.2025
IT Desktop Support Engineer
Teleperformance
01.2020 - 05.2022
IT Engineer
DRITM Pvt Ltd
01.2019 - 01.2020
BA -
IGNOU
Secondary Examination -
Board of school education Himachal
Matriculation -
Board of school education Himachal