NIDHI PATEL
LONDON,UNITED KINGDOM
Summary
Accomplished professional with extensive expertise in hosting platforms, server administration, and systems support. Demonstrates exceptional time-management, effective communication, and self-motivation skills. Proven track record in public health policy, young adult care, and care package development. Adept at incident response coordination and customer service with a strong focus on active listening and staff assistance. Career goal includes leveraging skills to enhance public health initiatives and improve community care services.
Overview
11
11
years of professional experience
2013
2013
years of post-secondary education
Work History
Cloud and hosting team leader
Premier Inn Hotel
Waterloo london, City of London
07.2023 - Current
- Approved external network access to meet remote working demands.
- Managed and maintained robust data communications libraries and systems.
- Migrated data successfully during system upgrades.
- Interfaced smoothly with other departments contributing towards organisational goal achievement.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Upsold snacks, sides and desserts to increase average transaction value.
- Accurately took orders, making menu recommendations as appropriate.
- Increased order value by upselling sides, drinks and desserts.
- Maintained reception area stock of important forms and brochures.
- Performed secure, efficient coat check services for guests.
Customer service executive
TK Maxx
Kilburn, City of London
07.2022 - 06.2023
- Offered detailed product and service advice based on customer needs.
- Performed administrative duties efficiently; this included managing schedules, organising files and drafting correspondence.
- Actioned customer feedback to enhance contact centre service provisions.
- Built lasting relationships with regular customers, fostering brand loyalty.
- Resolved complaints with proactive problem-solving and analysis.
- Developed strong product knowledge, customers appreciated the extra information.
- Delivered exceptional service to increase customer loyalty.
- Set up appointments for customers and entered work tickets to obtain needed services for clients.
Customer service assistant
Poundland
Kilburn , City of London
09.2021 - 07.2022
- Upheld company policies and procedures consistently for maintained standards of operation.
- Implemented customer follow up to uphold service standards.
- Followed scripts when answering common customer questions.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Advised customers on availability, pricing and location of products.
- Improved efficiency at checkout by mastering POS system operations quickly.
Carer assistant
Dendra Care
Harrow, City of London
09.2020 - 09.2021
- Supported numerous individuals in maximising physical, intellectual, emotional and social capabilities through individualised care plans.
- Kept patient environments clean and neat following optimum hygiene standards.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
- Assisted patients at mealtimes, encouraging balanced diets.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Supported patient mobility needs and transported to appointments.
Waitress assistant
Abot Cafe
Wallington, Wallington NZ
02.2014 - 07.2018
- Followed health regulations whilst handling food, promoting safe practices.
- Assisted head waitress with large party coordination, aiding in smooth function.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Developed strong relationships with regular customers, encouraging repeat visits.
- Assisted guests with special dietary requests, ensuring their comfort and safety.
- Maintained reception area stock of important forms and brochures.
Education
A-Levels - Commerce
St marry High School
Petlad, IndiaSkills
- Time-management
- Incident response coordination
- Self-motivation
- Effective communication
- Active listening
- Ethical practice
- Patient dressing
- Toileting and grooming
- Infection prevention and control
- Empathetic communication
- Multitasking under pressure
- Safeguarding knowledge
- Interpersonal communication
- Clinical documentation
- Communicating with dementia patients
- Patient dignity preservation
- Meal delivery
- First aid knowledge
- Disability Care
- Professionalism
- Diet and nutrition assistance
- Elderly care proficiency
- Care plan management
- Patient care
- Initiative taking
- Ethical decision making
- Clinical record-keeping
- Personal care assistance
- Pain management
- Personal hygiene maintenance assistance
- Bedmaking
- Food Hygiene
- Confidentiality adherence
- Excellent bedside manner
- Clinical waste disposal
Affiliations
- Cooking
- Health & Fitness
- Travelling
- Photography
Languages
English
Advanced (C1)
Hindi
Proficient (C2)
Gujarati
Proficient (C2)
REFERENCE
Mrs Sanskruti M Rathod
sanskruti.rathod@nhs.net
Junior Sister Band 6
The Hillingdon Hospitals NHS trusts
Timeline
Cloud and hosting team leader
Premier Inn Hotel
07.2023 - Current
Customer service executive
TK Maxx
07.2022 - 06.2023
Customer service assistant
Poundland
09.2021 - 07.2022
Carer assistant
Dendra Care
09.2020 - 09.2021
Waitress assistant
Abot Cafe
02.2014 - 07.2018
A-Levels - Commerce
St marry High School
Similar Profiles
Jamelia CorreiaJamelia Correia
Night Receptionist at Premier Inn HotelNight Receptionist at Premier Inn Hotel
Drew RumneyDrew Rumney
Receptionist at Premier Inn HotelReceptionist at Premier Inn Hotel
Jude EarlJude Earl
Housekeeper at Premier Inn HotelHousekeeper at Premier Inn Hotel