Nida Mahmood
Coventry
Summary
Organised and proactive professional with an MSc in Management with Project Management and experience in operations, administration and team coordination. Skilled in reporting, stakeholder communication, problem-solving and managing priorities. Seeking a Project Coordinator or Project Support role where I can apply my organisational and project management skills.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Trainer
DP World
Coventry
03.2026 - 08.2026
- Trained and supported new staff in operational processes and safety procedures to ensure compliance and effective onboarding
- Monitored team performance and provided feedback to enhance operational efficiency
- Assisted supervisors in maintaining workflow and achieving productivity targets through effective coordination
- Cultivated communication and leadership skills through team interactions
Value-Added Service Operator
DP World
Coventry
05.2025 - 02.2026
- Process and handle 100+ orders daily with high accuracy and attention to detail
- Ensure correct labelling, packaging, and quality checks, maintaining operational accuracy standards
- Met strict deadlines, enhancing team productivity in a fast-paced environment.
- Collaborated with team members to streamline workflow and minimise errors
Security Officer
MAN Security
Coventry
09.2024 - 04.2025
- Monitored CCTV systems, ensuring adherence to safety procedures to maintain a secure environment
- Responded to incidents using de-escalation techniques, maintaining a safe environment
- Prepared detailed incident reports and coordinated with emergency services to facilitate effective incident response
- Managed site access, verifying credentials for over 100 individuals daily to enhance security protocols
Customer Service Assistant
Big John's
08.2023 - 09.2024
- Delivered excellent customer service in a fast-paced environment
- Handled high-volume customer interactions and processed payments to enhance transaction speed
- Managed daily cash handling and reconciliations, ensuring financial accuracy and trust
- Maintained compliance with hygiene and safety standards to safeguard customer health
HR
Digital Software Solutions
02.2023 - 10.2023
- Coordinated candidate communication and logistics for recruitment processes, including CV screening, interview scheduling, and onboarding to enhance candidate experience
- Implemented HR policies that fostered positive workplace culture and promoted employee engagement activities
- Developed and maintained structured documentation for onboarding to improve new hire integration
- Updated employee records regularly to ensure accuracy and compliance ensuring accuracy and confidentiality
- Aided in payroll preparation by compiling attendance data and verifying timesheets including attendance tracking and timesheets
Relationship Manager
Habib Bank Limited
06.2022 - 12.2022
- Managed customer accounts, delivering tailored financial service support to enhance client satisfaction
- Resolved client queries promptly, fostering strong customer relationships and trust
- Promoted banking products aligned with customer needs, driving engagement and product adoption
- Maintained accurate financial and transactional records
Education
MSc Management - Project Management
BPP University
Manchester, MAN01-2024
Bachelor of Business Administration - Finance
University of Gujrat
01-2021
Intermediate in Commerce -
BISE Gujranwala
01-2017
Skills
Adminstration & Documentation
Operations Cordination
Customer service & Query Resolution
Reporting & Data Managment
worked to deadlines and KPIs
Team coordination & Collaboration
Time management
Problem Solving
Operational support
Administrative procedures
Project Management Knowledge
Microsoft Office
QuickBooks, Xero & FreshBooks
Languages
English
Proficient
C2
Urdu
Proficient
C2
Certification
certified trainer
Timeline
Trainer
DP World
03.2026 - 08.2026
Value-Added Service Operator
DP World
05.2025 - 02.2026
Security Officer
MAN Security
09.2024 - 04.2025
Customer Service Assistant
Big John's
08.2023 - 09.2024
HR
Digital Software Solutions
02.2023 - 10.2023
Relationship Manager
Habib Bank Limited
06.2022 - 12.2022
MSc Management - Project Management
BPP University
Bachelor of Business Administration - Finance
University of Gujrat
Intermediate in Commerce -
BISE Gujranwala