Nicoleta Luminita Luchici
Hatfield,Hertfordshire
Summary
Dedicated and result-driven professional with over three years of experience in coordinator, management, and operations. Skilled in budgeting, workflow optimization, financial processing, and team supervising. Adept at fostering collaborations across departments to drive efficiency and success. Experience in administrative support and office work, with strong proficiency in Microsoft Office applications, including Word, Excel PowerPoint, and Outlook. Skilled in documentation preparation, data processing, and record management, ensuring smooth office operations. Through experience, strong organizational and problem-solving skills has been developed.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Senior Account Coordinator
Vodafone Business
Hatfield, Hertfordshire
2022.05 - Current
- Carried out day-to-day duties accurately and efficiently.
- Maintained high customer satisfaction levels by troubleshooting and resolving technical issues promptly.
- Oversaw and coordinated over 20 orders monthly, ensuring timely delivery and accuracy.
- Developed and implemented tailored reporting solutions, achieving 50% reduction in invoicing time.
- Successfully delivered on tasks within tight deadlines.
- Determined performance goals for departmental employees and provide feedback on methods for reaching milestones
- Managed generation, distribution and collection of patient invoices.
- Worked with leadership to develop and implement action plans to protect company assets and profitability.
- Closely monitored company purchases and sales data to identify cost-reduction methods.
Assistant Store Manager
Harris and Hoole
Hatfield, Hertfordshire
2022.03 - 2022.05
- Collaborated closely with Store Manager to develop marketing strategies that drove footfall into the shop.
- Fostered positive shopping environment by ensuring the store was clean, organized and inviting at all times.
- Promoted use of loyalty programmed amongst customers; boosted repeat business.
- Monitored sales performances daily, identified slow-moving products and took corrective actions promptly.
- Managed sales records, reconciled cash and made bank deposits while performing store opening and closing duties.
- Completed audits and risk assessments to achieve regulatory compliance.
- Strengthened team performance by attracting and developing top talent.
- Prioritized in-store sanitation, safety and health by raising standards and conducting regular inspections.
Shift Manager
McDonald's
Hatfield, Hertfordshire
2018.04 - 2022.02
- Enhanced productivity through performance monitoring and constructive coaching sessions.
- Streamlined operations by implementing efficient work procedures.
- Motivated employees towards achieving sales targets, increased overall store revenue.
- Trained staff on product knowledge, resulted in better customer interactions.
- Maintained a positive, professional working environment for optimal staff and customer satisfaction.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Complete reports in absence of Business Manager, and verify hourly
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Education
Bachelor of Science with Honors (BSc Hons) - Business Management
Solent University
London 2025.02 -
Higher National Diploma - Beauty Therapy or Hairdressing
Liceul Economic Virgil Madgearu
Constanta, Romania 2009.09 - 2013.07
Skills
- Proficient in Microsoft Office Suite
- Expertise in Budgeting & Finance
- Skilled in Operations & Workflow Management
- Strong Leadership Abilities
- Advanced Excel Skills
- Staff Mentoring and Development
- Strategic Thinking and Problem-Solving
- Effective Issue and Conflict Resolution
- Target Setting and Goal Achievement
- Customer Satisfaction and Relationship Management
Certification
- Professional in HR: Business Environment at Workplace
- Barista Training
- First Aid Certificate at Workplace
References
References available upon request.
Timeline
Bachelor of Science with Honors (BSc Hons) - Business Management
Solent University
2025.02 -
Senior Account Coordinator
Vodafone Business
2022.05 - Current
Assistant Store Manager
Harris and Hoole
2022.03 - 2022.05
Shift Manager
McDonald's
2018.04 - 2022.02
Higher National Diploma - Beauty Therapy or Hairdressing
Liceul Economic Virgil Madgearu
2009.09 - 2013.07