NICOLETA ERIKA IURCU
Northampton
Summary
Public Service Professional experienced in conflict resolution and human behaviour analysis. Maintained composure in high-pressure situations and communicated effectively with diverse groups, while pursuing CIPD Level 5 to enhance skills in people development. Committed to collaboration and empowering individuals, with strong organisational skills supporting HR functions and team collaboration.
Overview
12
12
years of post-secondary education
6
6
years of professional experience
Work history
People Coordinator – Human Resources
Rodericks Dental Partners
2025.04 - Current
- Drafting and issuing new starter documents, including contracts of employment and Right to Work checks
- Advised managers and employees on HR matters, escalating complex issues to ER team for resolution
- Working closely with the ER team in different cases
- Monitor and maintain compliance across key HR processes such as pre-employment checks, onboarding, amendments and leaver procedures
- Maintain up-to-date employee records within Cascade, ensuring compliance with GDPR and data protection requirements
- Administer the end-to-end leaver process, including preparation of the documents – leaver letters
- Managed and responded to HR inbox queries, ensuring timely and accurate information delivery
- Supported ER team in preparing documentation for employee relations cases, contributing to effective case management
- Processing DBS application for different job roles
Police Officer
Northamptonshire Police
2024.03 - 2025.01
- Respond to a wide range of emergency incidents in an appropriate, professional, and timely manner.
- Assess immediate threat, harm, risk, and vulnerability to determine a proportionate response in line with the law, policy and guidance to protect life and property, preserve order, prevent the commission of offences and bring offenders to justice.
- Take initial control of the incident as the primary agency, and where appropriate liaise with supervision, partners, and other agencies to develop initial and dynamic working strategies.
- Conduct efficient and effective investigations, determining the significance of information, intelligence, and evidence from a variety of sources to generate lines of enquiry, inform decision making, achieve appropriate disposals.
- Engage with victims, witnesses, and the vulnerable, in accordance with equality, diversity and human rights considerations, to provide initial support.
- Collate and record information, intelligence and evidence gathered, where appropriate recording crimes and incidents in accordance with national standards, to ensure the investigation can proceed promptly and effectively.
- Administer first aid to individuals requiring urgent medical assistance in emergency situations.
- Manage the workload in order for the deadlines to be met for different outcomes, without micromanagement.
- Collaborated closely with colleagues in multi-agency task forces to resolve cases.
- Upheld high ethical standards when dealing with sensitive information.
- Exercised discretion and judgment when applying laws, resulting in fair outcomes.
- Conducted thorough investigations into reported crimes, resulting in successful resolution.
- Coordinated with social services agencies to assist vulnerable individuals.
- Managed around 19 crimes per month.
Business Support Admin
Northamptonshire Children’s Trust
2023.10 - 2024.03
- Attended and minute taking of statutory Children’s Services groups and meetings (including attendance records etc.) in accordance with the direction of the children’s services operational leads and their priorities, protocols and procedures.
- Ensured that all electronic records are accurate and up to date in relation to Child Protection Conferences/Looked After Children and LADO reviews.
- Liaised with the Senior Child Protection Chair and the Senior Independent Reviewing Officer and Local Authority Designated Officers regarding allocation of meetings and any other related issues.
- Liaised with Social Worker teams, external agencies and representatives as appropriate in matters relating to the clerical/administrative procedures for the service.
- Worked closely and jointly with the other service members as required to ensure continuity of support for Children Services and undertake other tasks as appropriate to the role to meet the needs of the business.
- Demonstrated awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs.
- Ensured that reasonable care is always taken for the health, safety and welfare of yourself and other persons, and to comply with the policies and procedures relating to health and safety within the department.
- Dealt with document creation, post and application submission for different documents such as birth certificates, DBS checks and/or food banks applications for families in need.
Special Constable
Northamptonshire Police
2023.01 - 2024.03
Customer Service Inbound Administrator
Dachser
2021.04 - 2023.10
- Managing a portfolio of customers ensuring their service requirements are met.
- Respond promptly and accurately to enquiries from customers, depots and partners.
- Resolved customer complaints and queries professionally, enhancing customer satisfaction and loyalty.
- Coordinated with internal departments to ensure adherence to agreed service levels.
- Proactively inform the customer of any issues or deviations to the plan and provide an alternative course of action.
- Managed around 30 delieveres a day.
- Reviewed and verified paperwork for compliance with UK customs regulations. and authorise shipments in line with UK customs procedures.
- Administration of Import and UK shipments and arrival times using the internal system, active Report and other associated customs programmes.
Customer Service Senior Administrator
Clipper Logistics
2020.04 - 2021.04
- Being the first point of contact to handle complaints and escalations.
- Ensure that all complaints are handled and resolved within a timely manner.
- Ensuring all investigations of complaints are recorded accurately on the shared system, ensuring that any documentation is also recorded.
- Reporting on trend analysis, ensuring that operational feedback is provided and actioned to avoid further complaints.
- Communicated with customers through email and phone to address inquiries.
- Leading a small team of 7 people in the customer service department
Education
Romania
2008.01 - 2013.01
Maths, English Literature, English Language (Grammar), English speaking, History, Ethics, Art, PE
Malcolm Arnold Academy
Northampton 2013.01 - 2017.01
Level 3 BTEC Diploma (A Levels) - Public Services
Northampton college Booth lane
2017.01 - 2020.01
Level 5 - CIPD
ICS learning
BA (Hons) - Business & Entrepreneurship
Timeline
People Coordinator – Human Resources
Rodericks Dental Partners
2025.04 - Current
Police Officer
Northamptonshire Police
2024.03 - 2025.01
Business Support Admin
Northamptonshire Children’s Trust
2023.10 - 2024.03
Special Constable
Northamptonshire Police
2023.01 - 2024.03
Customer Service Inbound Administrator
Dachser
2021.04 - 2023.10
Customer Service Senior Administrator
Clipper Logistics
2020.04 - 2021.04
Level 3 BTEC Diploma (A Levels) - Public Services
Northampton college Booth lane
2017.01 - 2020.01
Maths, English Literature, English Language (Grammar), English speaking, History, Ethics, Art, PE
Malcolm Arnold Academy
2013.01 - 2017.01
2008.01 - 2013.01
BA (Hons) - Business & Entrepreneurship
Level 5 - CIPD
ICS learning