Nicoleta Victoria MUHA
Ruislip
Summary
Dedicated professional with advanced skills in effective communication, risk assessment, and customer service. Proven ability to excel in team collaboration, problem resolution, and adaptability. Expertise in customer relationship management and health and safety procedures. Committed to building strong client relationships with a positive attitude and a focus on customer service excellence. Career goal: To leverage extensive skills in a dynamic environment that values exceptional listening and client satisfaction.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Retail Associate
TK Maxx
watford
2024.03 - 2026.06
- Cultivated effective communication skills with diverse individuals, resolving issues and adapting to new environments.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Handled customer returns, refunds and exchanges at customer service desk.
- Collaborated with team members to achieve sales targets and improve store performance.
- Provided expert advice on products, helping customers make informed purchasing decisions.
- Kept sufficient inventory supply and stock on shelves and in storerooms.
- Took stock of products and updated inventory records with new totals.
- Developed strong product knowledge through ongoing training and self-initiated learning.
- Utilised product knowledge to make recommendations, personalising customer service and boosting satisfaction.
Retail Sales Associate
wenzel's the bakery
2022.11 - 2024.12
Education
Certificate of Higher Education - public service, criminology
david game higher education
London, ENG 2023.01 - 2025.12
Level 6 - undefined
University of Gloucestershire
ALdgate 2026.02 - 2026.07
Skills
- Effective communication: Advanced
- Risk assessment:
- Customer service:
- Team collaboration:
- Problem resolution:
- Adaptability:
- Customer relationship management:
- Health and safety procedures:
- Client relationship building:
- Positive attitude:
- Customer service excellence:
- Excellent listening:
LANGUAGES
English Advanced
Romanian Proficient
Korean Beginner
HOBBIES
karate, swimming, police training, running
Timeline
Level 6 - undefined
University of Gloucestershire
2026.02 - 2026.07
Retail Associate
TK Maxx
2024.03 - 2026.06
Certificate of Higher Education - public service, criminology
david game higher education
2023.01 - 2025.12
Retail Sales Associate
wenzel's the bakery
2022.11 - 2024.12