NICOLETA STEMATE

As transport clerk handle two desks dispatch and debrief.

• This include responsibility of coordinating over 50 drivers per shift, managing clients and warehouse calls, scheduling delivery of goods to customers. This involves communicating with customers, drivers, and other staff to ensure orders are processed and fulfilled efficiently and accurately. Handle complaints, queries, and special requests from customers or staff. Desk tasks include assigning drivers to deliver goods , tracking status and location of deliveries and updating customers and staff accordingly, resolving any issues or delays that may arise during delivery process, preparing documents related to delivery, and maintaining records and reports of delivery activities and performance.

Preparing daily D.O.T. report, conduct drivers debriefs to ensure safety compliance. Report defects for units and trailers, organize call out for breakdown.

• Tracked shipments to ensure timely delivery.
• Prepared shipping documents for smooth transactions.
• Prepared and recorded clear, accurate shipping documentation.
• Made time-sensitive decisions to keep transport services running on-time and meet objectives.
• Provided excellent customer service resolving complaints promptly.
• Recorded goods' movement using TMS Microlise systems for up-to-date records.
• Despatched personnel and transport vehicles based on current demand and load requirements.

• Working in Transport office on Procter and Gamble's London site is split between two roles, in-gate and allocation
• In-gate operator deals with internal and import lorry drivers, receives hauliers shipment reference number and explains where their trailer is located
• Is necessary to check security release email, accurately give drivers correct paperwork, and explain site rules
• Is crucial to manage site parking spaces via RTICIS to ensure drivers have spaces to park and keep operation smooth
• By allocation desk, is required to correctly assign shipment numbers to different hauliers trailers and consider different requirements by checking customer memo request, that is issued on TMS (transport management system)
• Assigned trailers are then issued as movements to tug drivers, who maintain expected KPI
• All shipments details are entered into excel spreadsheet, and paperwork is gathered together to hang on board for in-gate operator
• Paid attention to detail while completing assignments as office job requires proactive can-do attitude, constant pressure as in there is lot of noise, entering data into computer while being spoken to, and driver needs something at same times as phone rings
• As side from 2 office position, answering phone is shared between 3-man team on two phone lines
• Handling internal and external customers regularly on phone
• Internal phone requests are commonly from departments across whole site
• Some common telephone request include booking trailers into P&G system, site safety and equipment defect escalations, dealing with management requests, and problem-solving any concerns relating to trailers on site
• Worked flexible hours across night, weekend and holiday shifts
• Excellent communication skills, both verbal and written
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution
• Delivered services to customer locations within specific timeframes
• Passionate about learning and committed to continual improvement
• Developed and maintained courteous and effective working relationships
• Cultivated interpersonal skills by building positive relationships with others
• Learned and adapted quickly to new technology and software applications
• Worked well in team setting, providing support and guidance
• Organized and detail-oriented with strong work ethic
• Strengthened communication skills through regular interactions with others

• Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets
• Completed work following safety rules for best working practices
• Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions
• Listened closely to instructions, carrying out fast-paced picking and packing in line with targets
• Maintained and cleaned warehouse equipment following set procedures
• Performed tagging and labelling of warehouse inventory
• Kept accurate electronic records of received and distributed merchandise
• Cleaned and tidied work areas to meet inspection requirements

• Collaborated effectively with production teams to maintain excellent productivity and performance standards
• Accurately labelled and packaged items
• Assembled items accurately and promptly, maintaining efficiency of fast-paced production lines
• Performed cleaning activities across site to maintain safety and compliance

• Company Overview: Berca oil and gas scaffolding
• Permanent monitoring the information received from the electronic security system
• Prepare/complete, reports/registers specific to the activity carried out
• Constantly keep in touch with the service coordinator and the intervention crew, fixed objectives agents etc
• Berca oil and gas scaffolding

• Directing, coordinating, planning and overseeing tasks and operations within an organisation involving transportation activities
• Ensuring the legal requirements for road haulage