Nicoleta Popa
Iasi,România
Summary
Service-driven hospitality professional with over three years of experience as a Chef de Rang / Bar Waiter with Viking Cruises. Proven ability to deliver exceptional guest experiences in high-end, fast-paced international environments, consistently upholding premium service standards. Skilled in guest relations, problem-solving, and anticipating guest needs with professionalism and discretion. Seeking to transition into a Guest Service Agent role to leverage strong communication skills, attention to detail, and in-depth understanding of guest expectations to create a welcoming and seamless front office experience.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Chef de Rang
Viking Cruises
Bordeaux, Paris, Lyon, France
2023.03 - 2026.04
- Provided outstanding service to guests in fine dining settings.
- Recommended menu items and wine selections to enhance guest dining experiences.
- Handled guest complains with professionalism and escalated when necessary.
- Stepped up to perform Bar Chef duties, leading bar operations and ensuring high-quality service standards.
- Trained new bartenders and chef de rang on drink preparation, bar and restaurant operations.
- Delivered quality customer service in fast-paced bar environment.
Cashier
Nathans Famous
New York, United State
2022.06 - 2022.10
- Resolved issues with cash registers, card scanners, and printers.
- Trained new team members on cash register operation, stock procedures, and customer service.
- Assisted customers in locating specific products, answering queries, and providing advice.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
Server
PIZZA HUT
Iasi, RO
2018.10 - 2019.05
- Promote daily offers to stimulate customer engagement and boost revenue.
- Explained menu items and offered suggestions for food allergy concerns.
- Assisted with POS system to place orders and manage bills.
- Checked identification to ensure compliance with minimum age regulations for alcohol sales.
- Shared knowledge of menu items to help customers make informed choices based on taste preferences.
Education
Bartender - Bartending
European Bartending School
Bucharest, Romania 2024.02 - 2024.03
Bachelor of Science - Political Science
University of Al. I. Cuza
Iași 2017.10 - 2020.06
High School Diploma - Natural Sciences
High School Miron Costin
Pașcani 2013.09 - 2017.06
Skills
- Customer relations management
- Cash handling and drawer management
- Payment collection and processing
- Inventory management experience
- Order taking and fulfillment
- Team collaboration
- Product knowledge
- High-Pressure environment adaptability
Affiliations
- Former volunteer in the LSFI student association, non-profit student organization, from October 2017 until May 2020
- Reading, Hiking
- Travelling and discovering new cultures
- Food and beverage culture (wine tasting, mixology, gastronomy)
Languages
English
Upper intermediate (B2)
Italian
Beginner
Timeline
Bartender - Bartending
European Bartending School
2024.02 - 2024.03
Chef de Rang
Viking Cruises
2023.03 - 2026.04
Cashier
Nathans Famous
2022.06 - 2022.10
Server
PIZZA HUT
2018.10 - 2019.05
Bachelor of Science - Political Science
University of Al. I. Cuza
2017.10 - 2020.06
High School Diploma - Natural Sciences
High School Miron Costin
2013.09 - 2017.06