Nicoleta Mirabela Banica
Rugby,Warwickshire
Summary
Highly dedicated, responsible and ambitious Shift Manager, confident in managing operational requirements, providing leadership and direction to a team towards excellence in delivering customer goals.
Offering strong leadership and problem-solving abilities, combined with effective communication and team collaboration skills.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work history
Shift Manager
GXO Halfords Contract
Crick, Northamptonshire
08.2022 - 07.2025
- Follow all applicable regulations, policies and procedures for health, safety and environmental compliance and ensure all colleagues follow Safe Working Practices and Health and Safety procedures to improve workplace safety and reduce accidents and near misses.
- IOSH managing safely training completed.
- Deal with investigations, disciplinaries, accidents and incidents on site, escalate accidents and complete Escalation packs.
- Create staffing for following weeks and plan the staffing according to forecast volume (planning pack sent by the customer).
- Drive team performance through practical training, coaching and motivating First line managers.
- Prepare operational reports and provide information to OperationS Manager and GM.
- Provide training and support to multiple apprentices on site, new First line managers and Shift managers.
- Organise and deliver 1-2-1 and professional development plan meetings with First line managers.
- Managed company's hiring processes, assisting in tasks such as selecting and interviewing candidates.
- Organise and chair interviews for First line managers or core colleagues.
- Plan MHE trainings – liaise with different GXO trainers or training companies, ask for quotes and dates available, provide Pos to deliver the trainings on site.
- Cover the operations manager on their annual leave: review and send weekly operational summary report to Finance, dial into internal P&L review and planning meeting with customer.
- Find and plan cover for First line managers on their annual leave.
- Provide support and information to Finance Manager, HR, Inventory Manager.
- Check and approve agency and core hours and send reports to Finance.
- Send weekly reports to customer.
- Review consumables requirements (pallets, shrink wrap, office sense orders, gloves, safety knives), ask for quotes from suppliers and place orders.
- Update Operational trackers for the Operations manager.
- Use excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Supervise, define and delegate tasks to First line managers, driving efficiency to meet key productivity targets.
- Build a long-lasting customer relationship by providing excellent customer services, replying to customer emails in a timely manner and correct information.
- Keep the customer informed about any issues, changes or challenges I had on site.
- Build a long-lasting relationship with Wincanton transport team by providing correct information and work alongside different changes and requirements from the transport team.
- Build a strong relationship with the agency and communicate daily regarding agency plan, provisional rota etc.
- Plan new starters and organise induction on site.
- Lead engagement on site.
- Involved in continuous improvement projects on site such as – Robo wrap, Inbound wrap machine, cycle spares projects.
- Successfully manage up to 50 employees per shift by monitoring workload, assessing performance and assigning duties.
- Resolve conflicts between team members to maintain group harmony and productivity.
- Track suppliers to proactively identify and resolve shortages impacting the operation.
- Create and update SOPs.
- Involved in different meetings – Health and Safety Committee Meetings, ESG, Site plan.
- Conducted regular staff meetings, kept everyone updated about company policies, customer requirements, standards.
First Line Manager
Clipper Logistics Halfords Contract
Crick, Northamptonshire
07.2020 - 08.2022
- Consistently follow all applicable regulations, policies and procedures for health, safety and environmental compliance.
- Ensure all colleagues follow Safe Working Practices and Health and Safety procedures.
- Plan the staffing against volumes, investigate any incidents or accidents on site, handle any disciplinary processes and formal grievances.
- Drive team performance through practical training, coaching and motivating employees.
- Prepare operational reports and provide information to supervisor.
- Monitor staff performance, continually seeking ways to improve team delivery for optimised financial success.
- Use excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Supervise, define and delegate tasks to employees, driving efficiency to meet key productivity targets.
- Manage customer issues with effective and efficient solutions.
- Maintain excellent team relationships by proactively helping colleagues solve complex customer complaints, issues and requests.
- Lead by example in completing all tasks with energy and enthusiasm, aiding a positive team mentality.
- Brief teams on daily operational requirements, motivating staff to work hard to achieve them.
- Delegate tasks effectively amongst large teams, ensuring continued success against daily KPI targets.
- Resolve conflicts between team members to maintain group harmony and productivity.
- Track suppliers to proactively identify and resolve shortages impacting the operation.
- Monitor inventory and place orders for office products and consumables.
- Organise and deliver 1-2-1 and professional development plan meetings with employees, identify colleagues’ ability and look to give them exposure at the next level.
Team Leader
Clipper Logistics Halfords Contract
Daventry/Crick, Northamptonshire
08.2019 - 06.2020
- Plan and adjust staffing at the beginning of the shift to meet operational requirements.
- Complete shift handovers.
- Provide leadership and direction for employees, supervise activities to drive productivity and efficiency.
- Motivate team members to achieve targets, working side by side.
- Keep track of team members’ work performance and give feedback about it.
- Provide training to colleagues - I have created, under the manager’s supervision, training procedures for all departments in the warehouse.
- Ensure all colleagues follow Safe Working Practices and Health and Safety procedures.
- Complete Daily Health and Safety Checks.
- Update training packs for colleagues.
- Manage absence, completing return to works.
- Contribute to HR operations by interviewing new colleagues under a manager supervision.
- Undertaking ongoing training in warehouse operations, Manual Handling, First Aid at Work, Fire Marshall.
- Trained by the stock manager to provide cover for holidays, sickness & absence.
- Trained on new procedures for different contracts such as Sports Direct, managing a team of 9 agency staff.
- Managed, for the last year, a different contract - Pelham Group - reworked and delivered in time different orders for Radley, John Lewis, Ted Baker, House of Fraser, Delsey and Next.
- Carry out different duties as directed by a manager.
Warehouse Operative & Champion
Clipper Logistics Halfords Contract
Daventry / Crick, Northamptonshire
09.2018 - 08.2019
- Excellent picker and packer, with keen eye for detail.
- Trained in different areas such as E-commerce, Inbound, Outbound, Picking, Stock procedures.
- FLT trained - PPT license.
- Delivered staff induction and training, helped new starters adjust, providing guidance on how to improve speed.
- Responsible for moving stock from one warehouse to another (cycle spares) using stock procedures.
- Named employee of the month and became a Champion after 4 months.
- As a champion I was mainly delegated to managing E-commerce department.
- Helped the manager to do reports at the end of the day by providing accurate information about targets and figures achieved during the shift.
- Keep track on colleagues’ work performance and give them feedback about it.
- Carry out different duties as directed by a manager.
- Maintain the warehouse clean and safe.
Sales representative
SC B&B COLLECTION SRL
Braila
04.2016 - 09.2018
- Sales activity within the store (selling watches and jewellery).
- Customer counselling (helping the costumer to make the best choice).
- Products labelling, placing products in showcases, drafting reports and daily situations.
- Held training sessions for new personnel to brief on essential functions and procedures.
- Informed management of special sales and service issues.
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
- Created and implemented shop displays, promoting sales and growth.
- Planned and followed through inventory management for each store while accomplishing through ordering, delivering, stocking and rotating products (with different stores from different cities).
- Interfaced with customers to resolve problems and meet diverse needs.
Sales representative
ARSIS VODAFONE
Braila
11.2015 - 04.2016
- Promoting and selling the products of Vodafone Romania (telecommunications).
- Correctly identifying the client's needs and offering the optimal solution.
- Achieving daily and monthly goals and targets.
- Preparing the necessary documents for sale, drafting reports.
- Maintenance of the store and exposed products.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Delivered staff induction and training.
- Maintained excellent standards of service through impeccable attention to detail.
Brand Ambassador
PHILIP MORRIS ROMANIA
Braila - Galati - Buzau
03.2014 - 11.2015
- Promoting and selling the products of Philip Morris Romania, identifying customer needs.
- Providing the necessary information about promotional products and the ongoing campaign mechanism (information gained following training and specialised courses).
- Built relationships with the local sales account manager, ensuring that all products of Philip Morris were available and visible in stores.
- Shared ideas and collaborated with team members through regular face-to-face and online interaction, enhancing customer experience.
- Managed client marketing strategies and product promotion campaigns.
- Delivered training for new staff.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Education
Leadership and Management - Leadership and Management
ILM 3.3 Emerging Leaders Programme
Crick, NTH 01.2021 - 08.2022
Master’s degree - Banking and Financial Management
Faculty of Economics and Business Administration
Degree in Economic Science - Accounting and managerial informatics
Faculty of Economics and Business Administration
High School Diploma - Department of Mathematics and Informatics
Theoretical High School "Nicolae Iorga"
Skills
- Health and safety compliance
- IOSH Managing Safely
- Self-motivated and Target-focused
- Continuous improvement and problem-solving
- Ability to communicate effectively with teams and customers
- Ability to appropriately delegate or assign work and tasks to others
- Miscellaneous, able to manage workload and meet deadlines
- Dealing with others in a courteous and professional manner
- Workforce scheduling
- Adaptable leadership
- Financial reporting
- Training and mentoring
- Profit and loss understanding
- Performance analysis
- Customer orientation
- Results-driven
- MS Office Suite
Languages
Romanian
Native
English
Fluent
Hobbies and Interests
- Spending time with my baby girl
- Travelling
- Cooking
Timeline
Shift Manager
GXO Halfords Contract
08.2022 - 07.2025
Leadership and Management - Leadership and Management
ILM 3.3 Emerging Leaders Programme
01.2021 - 08.2022
First Line Manager
Clipper Logistics Halfords Contract
07.2020 - 08.2022
Team Leader
Clipper Logistics Halfords Contract
08.2019 - 06.2020
Warehouse Operative & Champion
Clipper Logistics Halfords Contract
09.2018 - 08.2019
Sales representative
SC B&B COLLECTION SRL
04.2016 - 09.2018
Sales representative
ARSIS VODAFONE
11.2015 - 04.2016
Brand Ambassador
PHILIP MORRIS ROMANIA
03.2014 - 11.2015
Master’s degree - Banking and Financial Management
Faculty of Economics and Business Administration
Degree in Economic Science - Accounting and managerial informatics
Faculty of Economics and Business Administration
High School Diploma - Department of Mathematics and Informatics
Theoretical High School "Nicolae Iorga"
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