NICOLETA CLOSCA
Woking,Surrey
Summary
Dedicated professional with expertise in customer service and support, adept at handling calls and managing reception duties. Proven track record in administration and team leadership, excelling in complaint resolution and problem-solving. Proficient in Microsoft Office, with strong communication skills and effective time management. Committed to enhancing hospitality experiences while pursuing opportunities for career growth within the industry.
Overview
6
6
years of professional experience
Work history
Assistant Manager
Starbucks
2024.01 - 2026.06
- Support daily operations and lead team members.
- Deliver excellent customer service and resolve customer issues.
- Assist with training, scheduling and operational performance.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Improved customer service by implementing new procedures and protocols.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
Receptionist
Premier Inn
2021.01 - 2024.01
- Managed guest check-in/check-out processes.
- Handled reservations, telephone enquiries and customer requests.
- Maintained high customer satisfaction standards.
- Upheld confidentiality with sensitive information handling procedures.
- Assisted with administrative tasks, improving overall functionality of the office.
- Maintained an organised reception area for a professional business environment.
Hospitality Staff
hotel beau sejour
Mont Blanc Area
2020.01 - 2021.01
- Resolved customer complaints swiftly, enhancing their dining experience.
- Assisted in the setup of conference rooms for successful events and meetings.
- Assisted in kitchen operations for smoother service during peak hours.
- Promoted positive ambience by maintaining a friendly, welcoming demeanor.
- Handled high-pressure situations calmly to maintain smooth operations during rush hours.
Hospitality Staff
Hotel Cafe Royal
Lake Garda
2020.01 - 2020.01
- Facilitated smooth check-in and check-out processes to elevate guest satisfaction levels.
- Managed reservations promptly to improve customer satisfaction.
- Handled high-pressure situations calmly to maintain smooth operations during rush hours.
- Maintained clean and organised dining areas for enhanced guest experience.
- Ensured guest satisfaction by providing exceptional customer service.
Education
Business and Management
Global Banking School (GBS)
GreenfordDiploma of Higher Education - Technician Commercial Activities
Liceul Technologic
RomaniaDiploma of Higher Education - Tourism and Food Industry Qualification
Liceul Technologic
RomaniaSkills
- Customer Service
- Customer Support
- Reception
- Call Handling
- Administration
- Team Leadership
- Complaint Resolution
- Microsoft Office
- Communication
- Problem Solving
- Time Management
- Hospitality
LANGUAGES
Romanian
Fluent
English
Fluent
Italian
Intermediate
ADDITIONAL INFORMATION
- Eligible to work in the UK
- Available Monday–Friday with weekend flexibility
- Open to Remote, Hybrid and On-Site opportunities
Affiliations
- Collecting,Reading,Walking,Hiking DIY and travel
Timeline
Assistant Manager
Starbucks
2024.01 - 2026.06
Receptionist
Premier Inn
2021.01 - 2024.01
Hospitality Staff
hotel beau sejour
2020.01 - 2021.01
Hospitality Staff
Hotel Cafe Royal
2020.01 - 2020.01
Business and Management
Global Banking School (GBS)
Diploma of Higher Education - Technician Commercial Activities
Liceul Technologic
Diploma of Higher Education - Tourism and Food Industry Qualification
Liceul Technologic