Nicoleta Closca
Hayes,Greater London
Summary
Friendly and supportive leader committed to motivating teams to meet customer service targets and objectives. Coordinates department workflow to smoothly handle competing priorities and implement continual improvements. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Personable accustomed to managing high-volume phone calls, emails and reservation requests. Promptly responds to incoming messages and confirms reservations to reduce vacancies. Superior prioritisation and guest service skills.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Customer service supervisor
Emmaus
London, london
2023.05 - 2024.01
- Monitored business and process metrics to measure and manage customer service effectiveness.
- Leveraged strong product and service knowledge to assist customers and resolve issues.
- Improved customer service experiences to facilitate organic growth and loyalty.
- Communicated courteously with customers by telephone and email.
Coffee shop assistant
Manson du Sole's
Ickenham, Hillingdon
2022.10 - 2023.12
- Provided excellent customer experiences through attentive, efficient service, increasing repeat business.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Created clean, hygienic café environments, continuously prioritising adherence to food safety rules.
Restaurant supervisor
NOVA
Park Royal, Brent
2023.07 - 2023.08
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Bartender and Waitress
Nova
Park Royal, Brent
2023.01 - 2023.06
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Barista
Manson du Sole's
Ickenham, Hillingdon
2022.11 - 2023.01
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
Receptionist
Premier Inn Hotel
Hanger Lane , Ealing
2021.07 - 2022.04
- Delivered front of house duties with warm and professional manner.
- Provided clerical support to company employees, including copying, faxing and file management.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Housekeeping attendant
Premier Inn Hotel
Hanger lane , london
2021.10 - 2021.12
- Trained new room attendants on company policies and cleaning procedures.
- Completed smooth housekeeping with exceptional planning and quality assurance.
- Promptly attended to guest calls, requests and complaints following company policies and procedures.
- Logged activities on assignment sheet to accurately monitor activities and inform workflow procedures.
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
Cleaner
Peabody
London, london
2021.07 - 2021.09
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
- Made beds and changed sheets and pillow cases to hotel standards.
- Dusted countertops, ceilings and furniture for pristine environment.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Worked quickly to complete cleaning within allotted timeframes.
- Communicated well with team across multiple locations.
Assistant store manager
Suceava
Harrow, london
2020.08 - 2020.12
- Improved store ability to meet and exceed customer expectations, through careful trend and stock monitoring.
- Mentored team on effective upselling and cross-selling techniques, increasing profits .
- Increased store sales year-on-year, exceeding KPI targets.
- Promoted and supported strong relationships with local community organisations, building store profile.
Education
Certificate of Higher Education - Tourism and public catering
Liceul Technologic
Romania 2017.09 - 2020.05
Diploma of Higher Education - Technician in Trade Activities
Liceul Technologic
Romania 2021.06 - 2021.08
Skills
- Sales negotiating
- Strategic sales knowledge
- Multitasking and prioritisation
- Telephone skills
- Customer service
- Organised and reliable
- Energetic self-starter
- Outgoing and enthusiastic
- Product promotions
- Microsoft Outlook, Word and Excel
- Excellent time management skills
- Administrative support
- Engaging leadership style
- Customer relations
- Effective problem solver
Languages
English, Romanian, Italian, Spanish
Native language
Timeline
Restaurant supervisor
NOVA
2023.07 - 2023.08
Customer service supervisor
Emmaus
2023.05 - 2024.01
Bartender and Waitress
Nova
2023.01 - 2023.06
Barista
Manson du Sole's
2022.11 - 2023.01
Coffee shop assistant
Manson du Sole's
2022.10 - 2023.12
Housekeeping attendant
Premier Inn Hotel
2021.10 - 2021.12
Receptionist
Premier Inn Hotel
2021.07 - 2022.04
Cleaner
Peabody
2021.07 - 2021.09
Diploma of Higher Education - Technician in Trade Activities
Liceul Technologic
2021.06 - 2021.08
Assistant store manager
Suceava
2020.08 - 2020.12
Certificate of Higher Education - Tourism and public catering
Liceul Technologic
2017.09 - 2020.05