Nicoleta Chicerman
Manchester,United Kingdom
Summary
Detail-oriented Financial Services Administrator with experience in invoice processing, billing administration and financial operations. Skilled in managing financial data using Salesforce, Xeres and Microsoft Office, preparing invoices and credit notes, resolving customer queries and ensuring billing accuracy. A quick learner with the ability to adapt to new systems and processes, work independently and manage multiple priorities while consistently delivering accurate, high-quality work in fast-paced environments.
Overview
7
7
years of professional experience
Work history
Invoicing Administrator
CSG (Cleansing Service Group)
Cadishead, Manchester
2026.04 - Current
- Process daily invoices for completed works, ensuring accuracy and compliance with company procedures.
- Prepare and issue customer invoices using Salesforce and the company's internal invoicing system (Xeres).
- Produce and send invoice summaries and supporting documentation in response to customer enquiries.
- Manage a high-volume shared email inbox, responding promptly to customer and internal finance queries.
- Create and process credit notes while maintaining accurate financial records.
- Complete internal invoicing on behalf of multiple regional branches across the business.
- Verify billing information and ensure invoice data is accurate before submission to the Accounts team.
- Maintain accurate records across multiple systems while meeting daily invoicing targets.
- Liaise with operational teams and internal departments to resolve invoice discrepancies efficiently.
Stakeholder Pension Administrator
Capita
Manchester, Greater Manchester
2023.10 - 2026.03
- Executed complex benefit calculations to ensure accurate pension payouts.
- Processed money paid towards clients' pension funds.
- Conduct Anti-Money Laundering (AML) and bank verification checks for customers requesting pension transfer or claims.
- Review and validate customer identification documents submitted after failed AML or bank checks.
- Maintained detailed customer records on Hartlink, updating and amending on a regular basis.
- Organised and prioritised tasks to meet deadlines and achieve targets effectively.
- Successfully delivered on tasks within tight deadlines.
- Resolved customer issues and provided information through daily inbound calls, enhancing customer satisfaction.
- Communicated effectively both verbally and in writing.
Customer Service Representative
AIB AXA Insurance
Dublin, Ireland
2022.08 - 2023.04
- Resolved customer complaints, delivering tailored solutions for positive resolutions.
- Guided clients on premium payment options, enhancing their understanding and satisfaction.
- Met daily performance targets, supporting department's advancement towards sales objectives.
- Processed high-value payments with meticulous accuracy.
- Conducted telephone sales to acquire new clients.
Receptionist & Administrator
Cliff Townhouse
Dublin, Ireland
2020.01 - 2022.05
- Managed daily email correspondence and responded promptly to customer enquiries, enhancing customer satisfaction.
- Prepared and maintained administrative records and documentation, contributing to efficient office operations.
- Provided administrative support, including filing, document management and handling confidential information.
- Processed customer invoices and payments, ensuring accurate financial records for reliable reporting.
Receptionist/Administrator
Tanning Salon and Internet Café
Dublin, Ireland
2019.07 - 2020.01
- Responded to telephone and email enquiries, providing professional customer support.
- Assisted with customer account enquiries while maintaining a high level of accuracy and organisation.
- Managed daily administrative tasks, including filing, correspondence, and maintaining accurate business records to ensure operational efficiency.
- Prepared reports and ordered office supplies to support efficient day-to-day operations.
- Processed cash and card payments, ensuring accurate transaction records and end-of-day balancing for financial accuracy.
Education
Hospitality Management
TUD, Technological University of Dublin
Dublin, Ireland 9 2018 - 3 2020
Leaving Certificate -
Presentation College Dublin
Dublin, Ireland 9 2012 - 5 2018
Skills
Invoice Processing
- Billing & Invoicing
- Payment Processing
- Credit Notes
- Financial Administration
- Accounts Support
- Data Entry & Record Management
- Microsoft Excel
- Microsoft Office
- Salesforce
- Hartlink
- Xeres
- Customer Account Management
- Email & Inbox Management
- AML & Bank Verification
- Administrative Support
- Time Management
LANGUAGES
English - Fluent
Romanian - Native
Timeline
Invoicing Administrator
CSG (Cleansing Service Group)
2026.04 - Current
Stakeholder Pension Administrator
Capita
2023.10 - 2026.03
Customer Service Representative
AIB AXA Insurance
2022.08 - 2023.04
Receptionist & Administrator
Cliff Townhouse
2020.01 - 2022.05
Receptionist/Administrator
Tanning Salon and Internet Café
2019.07 - 2020.01
Leaving Certificate -
Presentation College Dublin
9 2012 - 5 2018
Hospitality Management
TUD, Technological University of Dublin
9 2018 - 3 2020