Nicoleta Botnari
Swindon
Summary
Industrial Engineering and Economics graduate from the Technical University of Cluj-Napoca with knowledge of AutoCAD, SolidWorks, and manufacturing principles. Since graduating, I have gained valuable professional experience in the hospitality industry, developing strong communication, organisation and problem-solving skills in a fast-paced environment. I am now looking to transition into the engineering sector, where I can apply my technical knowledge, continue developing my skills and build a long-term career in industrial or manufacturing engineering.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work history
Front office associate
Delta Hotels by Marriott Swindon
Swindon, United Kingdom
2026.06 - Current
- Handled cash transactions accurately, maintained financial integrity at the desk.
- Assisted guests with luggage to their rooms for optimal satisfaction.
- Maintained up-to-date records, improved data accuracy.
- Delivered excellent hospitality by greeting all visitors warmly upon arrival at the premises.
- Updated room availability status on hotel software regularly, prevented double-booking errors.
- Collaborated with housekeeping staff for efficient room allocation.
- Managed front desk operations, ensured smooth running of daily tasks.
- Completed training courses in relevant areas periodically; kept abreast of industry best practices.
- Processed reservations over the phone and email efficiently, provided timely confirmation to customers.
Reception supervisor
The Clermont Hotel Victoria
London, United Kingdom
2026.04 - 2026.06
- Coordinated staff rota, ensuring there were no staffing gaps at the front desk.
- Handled cash transactions accurately, reducing accounting errors at the end of each shift.
- Organised employee schedules for optimal coverage during busy periods.
- Managed guest complaints to improve overall satisfaction.
- Handled administrative tasks such as copying, faxing and emailing correspondence ensuring smooth operations.
- Assisted guests with room booking to ensure satisfaction.
Guest service agent
Hilton Hotels
Heathrow, Hillingdon
2024.06 - 2026.03
- Managed hotel reservations for optimal room occupancy.
- Delivered first class customer care through polite, professional service.
- Upsold activities from tourism partners to boost revenue.
- Resolved customer complaints with professionalism and patience.
- Checked guests in and out and processed payments according to booking notes.
- Answered guest calls and resolved queries promptly and politely.
- Prepared customer bills and processed payments upon check out.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Maintained a clean and welcoming reception area, projecting an inviting atmosphere.
- Demonstrated problem-solving abilities by effectively managing challenging situations.
Technical assistant - Quality Control
Ezy Gadgets LTD
Hounslow, Hillingdon
2020.02 - 2024.02
- Testing the latest mobile phones, iPads and tablets including iPhones, Samsung, Sony, HTCs, Blackberry etc
- Offered technical advice to programmers and developers to help optimise designs.
- Diagnostics of any problems and writing those clearly on the inventory label.
- Entering each handset on inventory
- Tested the function of peripheral equipment and completed quality repairs.
- Tested batteries to limit equipment malfunctions and downtime.
- Storing of Mobile Phones and any other devices in the correct place once tested.
- Installed new software for users and monitored version and patch update requirements.
- Escalated equipment repair issues and sourced parts required to restore function.
- Monitored automated systems to confirm accuracy and function.
- Prepared equipment for staff use, installing cables, operating systems, and software.
Junior Data Analyst
JR Automation - FSA Technologies
Cluj-Napoca, Romania
2017.03 - 2019.06
- Analyze the data and record the bank statements and verify the transport documents (CMR, payment notice, etc.)
- Presented data insights and highlighted improvement opportunities aligned with business strategy.
- Managing the till, processing cash and credit card transactions accurately and efficiently
- Checking the inventory listing with the actual stock on the shop shelves and reporting any discrepancies to managers
- Estimated costs of new systems, modifications and updates.
- Supported data improvement initiatives by increasing automation, reducing department costs.
- Operating the tills, including cashing up and completing paperwork at the start and end of the shift.
- Consulted with users and management to formulate guiding principles.
Engineering intern
Bosch
Cluj-Napoca, Romania
2016.03 - 2017.02
- Calculated values for structural engineering failures and determined how to handle affected zones safely.
- Liaised with suppliers and contractors collaborating on project deliverables.
- Visited sites with engineer to support servicing and maintenance tasks.
- Audited documents for compliance and relevance to latest cascaded documentation.
- Collaborated with senior engineers in drafting project documentation and reports.
- Reported on metrics, analysing data to assess overall project performance.
- Used precise calculations to design internal components of optical systems.
- Produced 2D and 3D CAD drawings and bill of materials.
Education
Bachelor Degree RQF Level 6 - Economical Engineering in Industry, Engineering Management
Technical University Of Cluj-Napoca
Cluj-Napoca 2015.10 - 2019.07
Skills
- CAD Design (AutoCAD & SolidWorks)
- Lean Manufacturing
- Process Improvement
- Production Planning
- Engineering Drawing
- Quality Control
- Root Cause Analysis
- Microsoft Excel
- Technical Documentation
- Problem Solving
- Communication
- Multitasking
- Working under Pressure
- Team Collaboration
- Attention to Detail
- Time Management
Personal Information
Languages
English
Upper intermediate
Romanian
Native
Russian
Advanced
Timeline
Front office associate
Delta Hotels by Marriott Swindon
2026.06 - Current
Reception supervisor
The Clermont Hotel Victoria
2026.04 - 2026.06
Guest service agent
Hilton Hotels
2024.06 - 2026.03
Technical assistant - Quality Control
Ezy Gadgets LTD
2020.02 - 2024.02
Junior Data Analyst
JR Automation - FSA Technologies
2017.03 - 2019.06
Engineering intern
Bosch
2016.03 - 2017.02
Bachelor Degree RQF Level 6 - Economical Engineering in Industry, Engineering Management
Technical University Of Cluj-Napoca
2015.10 - 2019.07