Nicoleta Arapan

• Oversee daily operations of the hotel, ensuring all departments run smoothly
• Deliver outstanding guest experiences by maintaining high service standards
• Manage financial reports, and cost controls to optimize profitability

• Lead, motivate, and develop staff to ensure a productive and customer-focused team
• Monitor and improve hotel performance through ZPIs and guest feedback
• Ensure compliance with health, safety, and legal requirements
• Collaborate with revenue team to boost occupancy and revenue
• Conducting hotel inspections to identify opportunities for quality improvements
• Handle guest issues and resolve complaints promptly and professionally.

• Formulated strategic plans to meet corporate targets and objectives.

• Led by example in delivering first-class service
• Helding regular briefings with team members, motivating staff to achieve exceptional results for customers.
• Managing and motivating large teams of staff to deliver against daily operational targets.
• Actioning customer feedback to improve hotel services and facilities.
• Using proactive problem-solving skills to resolve issues quickly and effectively, minimising operational disruption.
• Dealing with complains.
• Being able to work in any properties required.

• Dealt with guest bookings, Check In, Check Out procedures, liaising with all departments for special request.
• Provided all guests with a warm, friendly and memorable welcome.
• Handle the guest enquiries and complains in a friendly and professional manner, reaching mutual agreeable solutions.
• Keep up to date with availability, promotions, and pricing, providing effective advice and maximising sales opportunities.