Resourceful employee with outstanding knowledge in developing and maintaining a healthy customer pipeline. Diverse skill set and proven track record of success, poised to make a valuable contribution to any organization. Skilled in building and nurturing strong customer relationships, resulting in high retention rates. Adept at analyzing customer data and trends to identify growth opportunities. Excellent organizational and time management abilities, streamlining workflows and enhancing productivity. Proficient in administrative software and tools, implementing process improvements. Exceptional communication skills, delivering exceptional customer service experiences. Proven track record of resolving customer pain points and enhancing loyalty. Eager to leverage expertise to help develop and maintain a healthy customer pipeline, optimize administrative processes, and elevate the overall customer experience.
Hi, I’m
Nicole Maria Green
Bletchley,England
Summary
Overview
1
years of post-secondary education
4
Bachelors in Fashion Design
Work History
Designer Rubeena AfrozChennai, India
Business and Product Development Assistant
12.2022 - 06.2023
Job overview
- Applied positive customer service approach to increase satisfaction levels.
- As a primary point of contact, effectively addressed client inquiries and concerns and cultivated and maintained strong, long-term relationships with VIP clientele.
- Facilitated communication and collaboration between clients, management and manufacturing staff.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimize team operations.
- Supported team by demonstrating respect and willingness to help.
- Handled high volume calls to address customer inquiries and concerns.
- Illustrated design concepts via hand sketches.
- Specified materials parameters or selected precise pieces to use in production.
- Managed a team of 9 members for seamless and efficient operations.
- Monitored and updated stock levels and inventory databases.
- Overseeing manufacturing operations, optimizing workflows, and boosting production efficiency.
- Oversaw design production and requirements gathering and scoping through production hand-off and quality assurance testing.
Education
Glasgow Caledonian University London
Master of Business Administration from MBA LUXURY BRAND MANAGEMNET
09.2023
University Overview
Manipal UniversityIndia
Bachelor of Arts from Fashion Design
08.2019 - 05.2023
University Overview
Skills
- Skilled in building and maintaining strong relationships with existing clients, ensuring high customer retention rates
- Adept at analyzing customer data and trends to identify opportunities for growth and expansion
- Excellent organizational and time management skills, allowing me to juggle multiple tasks and projects effectively
- Proficient in various administrative software and tools, streamlining workflows and improving efficiency
- Proven track record of implementing process improvements to enhance overall productivity
- Exceptional communication and interpersonal skills, enabling me to provide a high level of customer satisfaction
- Skilled in identifying and resolving customer pain points, leading to improved customer loyalty and advocacy
Timeline
Glasgow Caledonian University
Master of Business Administration from MBA LUXURY BRAND MANAGEMNET
09.2023
Business and Product Development Assistant
Designer Rubeena Afroz
12.2022 - 06.2023
Manipal University
Bachelor of Arts from Fashion Design
08.2019 - 05.2023
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