Summary
Overview
Work history
Education
Skills
Timeline
Receptionist

nicole wilde

haverhill,Suffolk

Summary

Caring and very hard working , brings attention to detail, multitasking and time management abilities to handle continuous hard work Observant and knowledgeable, with focus on doing the job the best i can Work great alone or with others to meet daily goals. i am very outgoing and will take on any task that is given to me i make sure i make the people i work with feel comfortable and make customers feel comfortable and welcomed , i am also self motivated and have experience in difficult customer situation's offering issue resolutions in customer service , i am very passionate about my job and am always punctual i will turn up energised and ready to go and get work done i have experience with dealing with a high volume of customers in a calm manor

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work history

Stable hand

holly
Castle Camps, Cambridgeshire
09.2023 - Current
  • Cleared paddocks and maintained fencing.
  • Treated minor wounds
  • Fed, groomed horses
  • Raked, mucked and swept stables.
  • Maintained saddles, bridles and riding gear and helped fit gear to specific horses.

waitress/bar staff

klaudia
haverhill, suffolk
04.2022 - 09.2023
  • Maintained bar, ensured clean, safe environment for staff and customers.
  • Promptly communicated refill orders to bar staff, maintaining seamless workflow.
  • Warmly greeted customers to establish and maintain excellent first impressions.
  • Thoroughly wiped down and disinfected tables, increasing consumer confidence in internal hygiene practices.
  • Served beverages with efficiency and friendliness, ensuring guests satisfaction and offering advice on menu selections.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Processed cash and card payments accurately and efficiently.

Room attendant

wiktoria
Cambridge, Cambridgeshire
01.2022 - 08.2022
  • Stocked trollies to maintain stable cleaning supplies.
  • Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
  • Addressed guests' problems and fulfilled special requests.
  • Reported maintenance issues for prompt resolution.
  • Prioritised tasks to consistently meet room readiness upon guest check-in.
  • Secured guest rooms after performing housekeeping services.
  • Delivered extra linen and toiletries to meet guest needs.
  • Sanitised bathrooms to uphold strict hygiene and infection control procedures.
  • Followed COSHH and fire procedures to maintain hotel health and safety.
  • Demonstrated utmost care and security to handle guests' belongings.

waitress

ish
Cambridge, Cambridgeshire
05.2020 - 12.2020
  • Managed customer seating to make best use of space and optimise guest capacity.
  • Memorised regular guests and frequent orders to deliver personalised service and encourage repeat business.
  • Accurately processed customer orders and provided allergy advice and menu recommendations when required.
  • Greeted customers and took orders in line with company style.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.

Education

level 2 diploma - equine care

college of west anglia
Cambridge, Cambridgeshire
09.2020 - 08.2021

level 3 diploma - extended equine care

College of West Anglia
Cambridge
09.2022 - 07.2023

Skills

  • Customer service
  • time managment
  • Keen problem solver
  • Calm under pressure
  • Persuasive negotiator
  • Booking procedures

Timeline

Stable hand

holly
09.2023 - Current

level 3 diploma - extended equine care

College of West Anglia
09.2022 - 07.2023

waitress/bar staff

klaudia
04.2022 - 09.2023

Room attendant

wiktoria
01.2022 - 08.2022

level 2 diploma - equine care

college of west anglia
09.2020 - 08.2021

waitress

ish
05.2020 - 12.2020
nicole wilde