Nicole Ward
23 Condercum Green, Ingleby Barwick ,Stockton on Tees
Summary
I have extensive experience in customer service, administration, and business management. Previous roles involved hiring and managing staff, organising promotions, maintaining supplier relationships, stock ordering, and cash handling.
Previous roles have developed my interpersonal skills to allow me to communicate with a diverse group of people.
Overview
30
30
years of professional experience
Work History
Manager
Ecigwizard Hartlepool
05.2013 - Current
- Hired and managed staff.
- Managed a small business, ensuring professional customer satisfaction to drive repeat custom and recommendations.
- Organised in-store promotions to attract customers and increase sales.
- Maintained professional relationships with suppliers.
- Ordered stock and displayed products to maintain store standards and meet customer requirements.
- Handled cash payments and provided excellent customer service.
Receptionist / Admin Assistant
RMS Recruitment
07.2011 - 02.2013
- Welcomed guests and clients in a friendly, positive manner.
- Managed incoming telephone calls, accurately taking messages and forwarding information to appropriate staff members.
- Fostered professional relationships with clients, enhancing communication and support.
- Coordinated and scheduled interviews for candidates, ensuring alignment with relevant job roles.
- Guided candidates in completing application forms at recruitment events.
Customer Service Advisor
N power
10.2002 - 07.2011
- Managed inbound customer service calls, resolving queries and complaints efficiently to maintain high satisfaction levels.
- Delivered excellent customer service at all times by proactively going the extra mile to solve and answer customer queries.
- Resolved complaints calmly and professionally, providing tailored solutions that reinforced customer satisfaction.
- Assisted in training new employees to effectively handle phone queries, enhancing their capability to support customer needs.
Account Handler
Willett & Ross Insurance
10.1999 - 10.2002
- Managed portfolio of clients, ensuring personalised service and client satisfaction.
- Provided quotes for new business, facilitating client decision-making and fostering relationships.
- Amended policies to align with current regulations and guidelines, ensuring compliance and reducing risk.
Customer Advisor
Arnott Insurance
09.1996 - 10.1999
- Resolved customer service enquiries efficiently, ensuring satisfaction and clarity.
- Successfully managed customer issues with effective and efficient solutions.
- Guided customers through product-related questions, feedback and complaints, fostering positive relationships.
- Delivered quotes and clarified insurance policy queries, enhancing customer understanding.
- Processed payments for insurance premiums efficiently.
Education
NVQ Level 3 - Customer Service
Chamber of Commerce press
Middlesbrough01-1999
GCSEs -
De Brus School
Skelton 01-1996
Skills
- Inventory control
- Supplier management
- Stock ordering
- Cash handling
- Visual merchandising
- Customer service
- Exceptional service
- Relationship building
- Financial forecasting
- Office administration
- Administrative skills
- Motivational skills
Interests and Hobbies
I have a variety of interests including, reading and visiting the theatre. My partner and I have also travelled extensively through Europe by motorcycle, visiting various countries, experiencing the real cultures of Spain, France, Germany, Italy, Switzerland, Belgium and The Netherlands. We are hoping our adventures continue taking us further afield into Croatia,, Portugal and Greece over the coming years.
Timeline
Manager
Ecigwizard Hartlepool
05.2013 - Current
Receptionist / Admin Assistant
RMS Recruitment
07.2011 - 02.2013
Customer Service Advisor
N power
10.2002 - 07.2011
Account Handler
Willett & Ross Insurance
10.1999 - 10.2002
Customer Advisor
Arnott Insurance
09.1996 - 10.1999
NVQ Level 3 - Customer Service
Chamber of Commerce press
GCSEs -
De Brus School