Nicole Udochukwu

• Streamlined communication by managing emails and scheduling meetings.
• Enhanced productivity with effective calendar management.
• Drafted correspondence on behalf of the executive team, promoting professional communication.
• Organized and managed online events, including training courses, webinars, and meetings, using Zoom and Calendly, ensuring seamless scheduling and participation.
• Streamlined administrative workflows using Trello, enhancing team collaboration and task-tracking efficiency.
• Provided responsive user support through email and helpdesk systems, ensuring prompt issue resolution and client satisfaction.
• Organised business travel arrangements for senior management, resulting in efficient use of time.
• Conducted in-depth market research using Google Analytics and HubSpot, preparing actionable insights for decision-making.
• Maintained email correspondence through the HubSpot CRM, ensuring timely follow-ups and building strong client relationships.

Customer Service Representative
BrightHaven Retail Solutions
[Lagos, Nigeria]
January 2020 – December 2022

• Provided excellent customer support by addressing inquiries, resolving complaints, and ensuring customer satisfaction through a positive and professional attitude.
• Utilized advanced CRM Freshdesk to manage customer data, track issues, and ensure prompt follow-ups, improving response time by 20%.
• Assisted in inventory management by monitoring stock levels, conducting regular audits, and ensuring timely restocking.
• Designed and maintained visually appealing product displays, aligning with marketing campaigns to drive customer engagement and increase sales using Canva.
• Offered technical support, leading to enhanced user experience.
• Developed strong relationships with customers fostering brand loyalty and repeat business.
• Accurately processed cash, card, and online transactions while adhering to company policies, achieving a 99% error-free transaction record.
• Built lasting relationships with repeat customers by offering personalized service, fostering loyalty, and increasing customer retention rates.
• Trained new staff on best practices for handling customer interactions, improving overall team efficiency and service quality.
• Collaborated with the marketing team to implement customer feedback strategies, enhancing the overall shopping experience.

• Enhanced customer experience by promptly addressing queries and complaints.
• Adhered to portion control guidelines whilst serving meals, maintaining cost effectiveness.
• Assisted in preparing, arranging, and serving meals for events of various sizes, using commercial-grade kitchen equipment.
• Ensured all dishes adhered to health and safety regulations as per HACCP guidelines.
• Provided friendly and efficient service to guests, handling requests with professionalism and poise.
• Contributed to maintaining a clean and organized workspace.
• Effectively managed online orders on our online ordering platform.
• Upheld presentation standards by arranging food items attractively on serving trays and tables.
• Conducted routine checks on cooking equipment for timely maintenance or replacement if necessary.
• Handled cash transactions with customers, maintaining integrity and accuracy at all times.