Reading
Nicole Shilling
Greatstone, New Romney,Kent
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Deceased Recovery Team
BM Ambulance
Charing, Kent
Apr 2024 - Current
- Worked flexible hours, covering nights, weekends and bank holidays.
- Assist funeral directors, The Coroners Office, Police, hospitals and the public, with the collection and removal of deceased persons and onward transport arrangements.
- Carried out difficult extractions with support and experience of difficult and often sensitive requests, often working alongside the Police.
- Have completed scenarios more complex than usual, such as bariatric bodies, extreme heavy lifting up and down stairs in tall buildings and also basements, decomposed bodies in high risk environments, forensic tasks and religious needs.
Ambulance Care Assistant
BM Ambulance
Charing, Kent
Sept 2022 - Current
- Transferred patients safely between home, ambulance and clinical settings.
- Adhered to health and safety legislation while on duty.
- Protected, promoted and safeguarded welfare for children and vulnerable adults.
- Cleaned vehicle daily to comply with Infection Prevention and Control procedures.
- Attended training to update knowledge in clinical skills and procedures.
- Performed daily visual inspection of ambulances for defects and damage.
- Responded to emergency and non-emergency patient transport situations.
- Stabilised injured and unwell patients to prepare for transport to medical facilities.
- Supported specialist paramedics in delivering emergency care.
Care Home Assistant
Woodchurch House
Woodchurch, Kent
Jul 2019 - Sept 2021
- Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Worked in close partnership with families, friends and carers to improve care plan effectiveness.
- Met needs of clients with learning difficulties and handled challenging behaviours.
- Built meaningful rapport with service users with range of conditions.
- Updated first aid training to protect client welfare.
- Offered palliative care to patients with serious and terminal illnesses.
Chinese Takeaway Assistant
New Hong Kong
New Romney, Kent
Feb 2017 - Sept 2021
- Maintained clean and organised front of house area to welcome customers.
- Practiced healthy and safety measures to comply with regulations.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Accurately took orders, making menu recommendations as appropriate.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Communicated clearly with customers to calmly manage complaints address order queries and handle menu concerns.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Housekeeping Attendant
Port Lympne Wild Animal Park
Lympne, Kent
June 2018 - Feb 2020
- Removed used towels and bedding, replaced with new and reset spaces to professional standards.
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Polished glass, mirrors and metal items to attractive shine.
- Delivered extra linen and toiletries to meet guest needs.
- Followed health and safety standards governing correct use of chemicals.
- Resolved guest queries in line with service standards and protocols.
- Reported on check-outs and room vacancies to maintain accurate occupancy records.
Day Centre Assistant
Romney Marsh Day Centre
New Romney, Kent
Sept 2017 - June 2019
- Responded to emergencies quickly and calmly, prioritising customer safeguarding.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Kept patient environments clean and neat following optimum hygiene standards.
- Worked collaboratively with other support workers to maintain holistic care for clients.
- Adapted care activities in response to clients' mood, energy levels, and preferences.
Cafe Assistant
Orlando's Cafe
New Romney, Kent
Oct 2015 - Apr 2017
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Memorised regular guests and frequent orders to deliver personalised service and encourage repeat business.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
Education
Bachelor of Science - Applied Criminology with Forensic Investigations
Canterbury Christ Church University
Canterbury, Kent Sept 2021 - Jul 2024
Higher National Diploma - Health And Social Care
Canterbury College
Canterbury, Kent Sept 2017 - June 2019
Skills
- CPR/Advanced First Aid certified
- Teamwork
- Strong communicator
- Cultural awareness
- Attention to Detail
- Customer service skills
Certification
First Response Emergency Care - Level 3 (Sept 2022)
References
References available upon request.
Interests
Dog Walking
Cooking
Trying new restaurants
Timeline
Deceased Recovery Team
BM Ambulance
Apr 2024 - Current
Ambulance Care Assistant
BM Ambulance
Sept 2022 - Current
Bachelor of Science - Applied Criminology with Forensic Investigations
Canterbury Christ Church University
Sept 2021 - Jul 2024
Care Home Assistant
Woodchurch House
Jul 2019 - Sept 2021
Housekeeping Attendant
Port Lympne Wild Animal Park
June 2018 - Feb 2020
Day Centre Assistant
Romney Marsh Day Centre
Sept 2017 - June 2019
Higher National Diploma - Health And Social Care
Canterbury College
Sept 2017 - June 2019
Chinese Takeaway Assistant
New Hong Kong
Feb 2017 - Sept 2021
Cafe Assistant
Orlando's Cafe
Oct 2015 - Apr 2017
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