Nicole Shi
Coventry,United Kingdom
Summary
A highly organised and detail-oriented professional with extensive experience in administration, customer service, and project coordination. Adept at managing schedules, handling communications, maintaining compliance records, and supporting management teams in fast-paced environments.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work history
Office Administrator
Batt Laboratories Limited
Coventry, United Kingdom
2024.07 - 2024.12
- Managed daily office operations, including handling customer inquiries via phone and email, tracking service progress, and maintaining records.
- Responsible for entering test requests and results.
- Scheduled and coordinated sample collection logistics.
- Processed invoices, managed financial queries, and prepared reports.
- Liaised with internal teams to streamline administrative workflows.
Freelance Content & Marketing Executive
Pedesis Limited
Hybrid, Hong Kong
2017.04 - 2024.03
- Conducted market research and developed marketing materials.
- Provided administrative support for invoicing, purchase orders, and deliveries.
Part-Time Receptionist
Village Hotel Coventry
Coventry, United Kingdom
2023.02 - 2023.04
- Managed front desk operations, handled bookings, and assisted guests.
- Processed payments, managed paperwork, and ensured smooth check-ins/check-outs.
Administrative & Customer Service Experience
Various Clients
Hybrid
2012.05 - 2021.06
- Experience in handling phone and email communications with clients.
- Skilled in managing scheduling, documentation, and compliance tracking.
- Strong ability to research and problem-solve efficiently.
Contract Project Coordinator
Wolters Kluwer Hong Kong Limited
Hybrid, Hong Kong
2019.08 - 2020.06
- Coordinated project timelines and ensured deliverables were met.
- Communicated with clients, contributors, and vendors to maintain smooth operations.
- Managed compliance documents and administrative reports.
Education
Master of Business Administration - Business Administration
The University of Hong Kong and London Business School
Hong Kong & London 2006.07 - 2007.08
Bachelor of Arts - Photography
San Jose State University
California, USA 1994.09 - 2000.05
Skills
- Microsoft 365: Word, Excel, PowerPoint, Outlook, OneDrive, SharePoint
- Google Suite: Drive, Calendar, Docs, Sheets
- Invoicing Software: Dext, Xero
- Data Entry & CRM Systems: DTE, Sage HR, HubSpot
Languages
English
Native
Cantonese
Native
Mandarin
Intermediate
French
Elementary
Japanese
Elementary
References
References available upon request.
Work Status
Eligibleto work in the UK with a British Residence Permit
Timeline
Office Administrator
Batt Laboratories Limited
2024.07 - 2024.12
Part-Time Receptionist
Village Hotel Coventry
2023.02 - 2023.04
Contract Project Coordinator
Wolters Kluwer Hong Kong Limited
2019.08 - 2020.06
Freelance Content & Marketing Executive
Pedesis Limited
2017.04 - 2024.03
Administrative & Customer Service Experience
Various Clients
2012.05 - 2021.06
Master of Business Administration - Business Administration
The University of Hong Kong and London Business School
2006.07 - 2007.08
Bachelor of Arts - Photography
San Jose State University
1994.09 - 2000.05