Nicole Sampson
Dartford,Kent
Summary
Reliable and adaptable professional with strong customer service experience and a proven ability to thrive in high-pressure, fast-paced environments. Confident communicator with excellent organisation and multitasking skills, now seeking to bring these strengths to a receptionist or office support role.
Overview
2026
2026
years of professional experience
Work history
Cabin Crew
EasyJet
Crawley
02 2023 - Current
- Managed cabin operations and acted as liaison between flight crew and passengers.
- Delivered personalized service to a diverse customer base, including elderly and disabled passengers.
- Maintained detailed records and completed pre-flight safety and aircraft equipment checks.
- Handled in-flight sales and ensured inventory was tracked and reconciled.
- Resolved customer concerns professionally in high-pressure situations.
Hostess
Pizza Express Restaurant
Dartford
05 2019 - 01.2020
- Handled bookings and takeaway orders by phone and digital systems.
- Coordinated front-of-house duties including seating, special event set-up, and large group arrangements.
- Managed communications between customers and kitchen teams to ensure service efficiency.
Customer Services Advisor
B&Q
Dartford
01 2020 - 02 2023
- Provided in-depth advice on services and products via phone, email, and in-store.
- Managed customer accounts and maintained accurate data records.
- Followed up on queries and complaints, ensuring issues were resolved promptly.
- Assisted in team coordination and supported administrative tasks including stock and order processing.
- Trained new employees in service standards and system usage.
Education
Wilmington academy
Skills
- Customer Service
- Telephone & Email Communication
- Organisation & Timekeeping
- Problem Solving
- Team Collaboration
- Conflict resolution
Timeline
Cabin Crew
EasyJet
02 2023 - Current
Hostess
Pizza Express Restaurant
05 2019 - 01.2020
Customer Services Advisor
B&Q
01 2020 - 02 2023
Wilmington academy
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