Summary
Overview
Work history
Education
Skills
Timeline
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Nicole Sampson

Dartford,Kent

Summary

Reliable and adaptable professional with strong customer service experience and a proven ability to thrive in high-pressure, fast-paced environments. Confident communicator with excellent organisation and multitasking skills, now seeking to bring these strengths to a receptionist or office support role.

Overview

2026
2026
years of professional experience

Work history

Cabin Crew

EasyJet
Crawley
02 2023 - Current
  • Managed cabin operations and acted as liaison between flight crew and passengers.
  • Delivered personalized service to a diverse customer base, including elderly and disabled passengers.
  • Maintained detailed records and completed pre-flight safety and aircraft equipment checks.
  • Handled in-flight sales and ensured inventory was tracked and reconciled.
  • Resolved customer concerns professionally in high-pressure situations.

Hostess

Pizza Express Restaurant
Dartford
05 2019 - 01.2020
  • Handled bookings and takeaway orders by phone and digital systems.
  • Coordinated front-of-house duties including seating, special event set-up, and large group arrangements.
  • Managed communications between customers and kitchen teams to ensure service efficiency.

Customer Services Advisor

B&Q
Dartford
01 2020 - 02 2023
  • Provided in-depth advice on services and products via phone, email, and in-store.
  • Managed customer accounts and maintained accurate data records.
  • Followed up on queries and complaints, ensuring issues were resolved promptly.
  • Assisted in team coordination and supported administrative tasks including stock and order processing.
  • Trained new employees in service standards and system usage.

Education

Wilmington academy

Skills

  • Customer Service
  • Telephone & Email Communication
  • Organisation & Timekeeping
  • Problem Solving
  • Team Collaboration
  • Conflict resolution

Timeline

Cabin Crew

EasyJet
02 2023 - Current

Hostess

Pizza Express Restaurant
05 2019 - 01.2020

Customer Services Advisor

B&Q
01 2020 - 02 2023

Wilmington academy
Nicole Sampson