NICOLE RODGERS
London
Summary
A skilled Executive and Personal Assistant with extensive experience supporting C-suite executives and senior leaders in both in-person and remote environments. Expertise in managing complex calendars, coordinating international travel, and handling sensitive matters with discretion. Also experienced as a Secretariat Officer, adept at maintaining records, preparing reports, and managing communications. Known for exceptional organizational, communication, and problem-solving abilities, with a proven track record of streamlining operations and enhancing executive efficiency. Seeking to leverage my skills to provide seamless support and contribute to the success of a forward-thinking organization.
Overview
8
8
years of professional experience
Work History
Secretariat Officer
ACCA
01.2025 - Current
- Support the planning and delivery of ACCA's internal governance meetings (Council, Executive Team, committees) through precise scheduling, logistics, and secure digital platforms.
- Coordinate high-profile events such as the AGM and International Assembly, managing venues, travel, documentation, and virtual engagement tools.
- Maintain ongoing communication with Council members, lay appointees, and external stakeholders, ensuring professionalism and confidentiality.
- Oversee operational functions of the Secretariat, including budget tracking, GDPR compliance, and contract administration.
- Maintain key governance documentation, such as conflict of interest registers, and manage secure distribution of materials via board portals.
- Provide diary and logistical support to the Officer team (President, Deputy President, and Vice President), and backfill the Executive Assistant to the CEO as needed.
Executive Assistant to Directorate
ACCA
09.2022 - 01.2025
- Produce detailed meeting minutes and executive reports, streamlining decision-making and supporting strategic initiatives in a fully remote environment.
- Orchestrate complex international and domestic travel arrangements, ensuring efficiency and adherence to budget constraints.
- Oversee and prioritize high-level calendars, meetings, and presentations for executive leadership, ensuring seamless coordination across multiple time zones.
- Handle sensitive and confidential matters with professionalism and discretion, maintaining trust at the highest organizational levels.
Executive Assistant
Kamani Property Global
01.2022 - 08.2022
- Maintained comprehensive calendar management for executives, ensuring alignment of priorities across business and personal commitments.
- Conducted detailed research and prepared briefing documents to equip executives for meetings, conferences, and strategic engagements.
- Processed company and credit card expenses with 100% accuracy, implementing efficient expense tracking systems that improved reporting timelines.
- Proactively addressed last-minute scheduling conflicts, demonstrating exceptional problem-solving skills under pressure.
Personal Assistant
Edwards & Winter Management
06.2021 - 01.2022
- Managed correspondence and maintained a high standard of confidentiality when handling sensitive information.
- Coordinated travel arrangements, including flights, accommodations, and itineraries, ensuring seamless transitions between engagements.
- Streamlined office workflows by implementing more efficient scheduling tools, reducing administrative overhead by 20%.
- Oversaw event planning and logistics for meetings, conferences, and personal events, ensuring all aspects ran smoothly.
- Managed expense reporting and budget tracking for both professional and personal activities, achieving significant cost savings.
- Served as the primary point of contact for internal and external stakeholders, fostering strong professional relationships.
Training and Development Manager
John Lewis and Partners
01.2018 - 07.2021
- Developed and executed tailored training programs that improved employee skills, enhanced customer service, and increased productivity across departments.
- Partnered with executive teams to deliver coaching and leadership development initiatives, fostering a high-performance culture.
- Led and managed a team of over 50 employees, driving continuous improvement and exceeding performance targets through effective mentoring and performance reviews.
- Analysed training needs and introduced innovative learning methods, achieving a 25% boost in employee satisfaction and engagement scores.
Travel Agency Manager
Tui Holidays
04.2017 - 09.2018
- Provided exceptional customer service by managing guest relations, resolving escalated complaints, and ensuring client satisfaction in a fast-paced environment.
- Collaborated with international teams to coordinate logistics, address emergencies, and deliver seamless travel experiences, including liaising with the British Embassy for critical cases.
- Streamlined operational processes, enhancing efficiency and ensuring consistent delivery of high-quality services to a diverse client base.
- Built strong relationships with local and international stakeholders, driving customer retention and positive feedback.
Education
Undergraduate - Criminal Justice
University of West Scotland
Higher National Diploma - Legal Services
City of Glasgow College
Skills
- Advanced Calendar and Schedule Management
- Travel Coordination and Expense Management
- Project and Event Management
- Advanced Microsoft Office Skills
- Confidentiality and Discretion
- Communication and Interpersonal Skills
- Problem-Solving and Adaptability
- Extensive C-Suite Executive Support and Strategic Partnership
- Strategic planning
- Innovation and creativity
References
References available upon request.
Awards
Copywriting Certification – Natalie Milligan Copy, Partner of the Month 6 months running - John Lewis & Partners, Exceptional Customer Service Award - John Lewis & Partners, Youngest Full-Time Trainer – Recognized as the youngest individual to take on the full-time training role at John Lewis for outstanding leadership and training capabilities., Volunteer – Regularly contribute to local homeless organizations, providing assistance and support to community outreach programs.
Timeline
Secretariat Officer
ACCA
01.2025 - Current
Executive Assistant to Directorate
ACCA
09.2022 - 01.2025
Executive Assistant
Kamani Property Global
01.2022 - 08.2022
Personal Assistant
Edwards & Winter Management
06.2021 - 01.2022
Training and Development Manager
John Lewis and Partners
01.2018 - 07.2021
Travel Agency Manager
Tui Holidays
04.2017 - 09.2018
Higher National Diploma - Legal Services
City of Glasgow College
Undergraduate - Criminal Justice
University of West Scotland
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