Nicole Pena
Summary
Bilingual and detail-oriented professional with a strong background in customer service, office administration, and financial coordination. Experienced in managing communications, supporting operational tasks, and handling sensitive data such as billing and scheduling. Recently completed UX Design studies, bringing a creative and user-focused perspective to every role. I’ll also be starting a degree in Marketing and Business Management this October. Known for being adaptable, organized, and eager to contribute in fast-paced environments while continuing to grow both professionally and academically.
Overview
9
9
years of professional experience
Work history
Sales Representative
Pandora
Edinburgh, UK
08.2024 - Current
- Assisting clients in selecting products, offering personalised recommendations to meet customer needs and drive sales
- Met and exceeded sales targets while maintaining product knowledge and promoting new collections
- Handled transactions, stock replenishment, and daily visual merchandising
Insurance coordinator
SmileCentric
IN, USA
03.2021 - 12.2023
- Managed financial records and processed insurance claims
- Handled sensitive billing information with accuracy and confidential
- Supported office needs while ensuring timely payments and reporting
Office Manager
Lakewood Family Dental
IN, USA
05.2020 - 03.2021
- Oversaw payroll, accounts receivable/payable, and day-to-day operations
- Liaised between staff and patients to ensure seamless service delivery
- Maintained appointment schedules and administrative documentation
- Improved office efficiency by streamlining administrative procedures.
Patient Coordinator
Top Dental Care
IN, USA
08.2019 - 03.2020
- Processed claims and resolved outstanding balances
- In charge of office's payroll
- Provided front desk and administrative support
Customer Acquisition Rep
Teverbaugh Dental
IN, USA
03.2016 - 08.2019
- Designed local marketing strategies to grow the client base
- Represented the company at events and built community relationships
- Supported front-desk and administrative processes
Education
Bachelor of Arts - Marketing and Business Management
The Open University
Edinburgh, ScotlandCertificate of Higher Education -
Google UX Design Professional
Edinburgh, ScotlandTécnico Superior en Financia -
Fundesem Business School
Alicante, SpainHigh School -
Altozano
Alicante, SpainSkills
- Client Communication & Coordination
- Financial & Insurance Administration
- Report Preparation & Data Entry
- Scheduling & Calendar Management
- Team Collaboration
- Adaptability & Initiative
- Microsoft Office Figma Adobe Creative Suite
Languages
English
Native
Spanish
Native
Timeline
Sales Representative
Pandora
08.2024 - Current
Insurance coordinator
SmileCentric
03.2021 - 12.2023
Office Manager
Lakewood Family Dental
05.2020 - 03.2021
Patient Coordinator
Top Dental Care
08.2019 - 03.2020
Customer Acquisition Rep
Teverbaugh Dental
03.2016 - 08.2019
Bachelor of Arts - Marketing and Business Management
The Open University
Certificate of Higher Education -
Google UX Design Professional
Técnico Superior en Financia -
Fundesem Business School
High School -
Altozano
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