Nicole Pearce
Buckhurst Hill,SRY
Summary
Proven Executive Assistant with a track record of enhancing client relationships and efficiently managing negotiations, as demonstrated at Enfields Estate Agents. Skilled in client needs assessment and interpersonal communication, adept at fostering customer satisfaction and streamlining operations to boost productivity. Achieved significant improvements in client retention and operational efficiency through strategic planning and relationship building.
Overview
13
13
years of professional experience
Work History
Contracted Executive Assitant
Various
10.2019 - 12.2023
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Answered high volume of phone calls and email inquiries.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
Executive Assistant & Sales Progressor
Enfields Estate Agents
12.2018 - 08.2019
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Communicated with clients to understand property needs and preferences.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Negotiated, facilitated, and managed real estate transactions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Administrative Roles
Various
01.2013 - 12.2018
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Worked with senior management to initiate new projects and assist in various processes.
- Used advanced software to prepare documents, reports, and presentations.
Debt Collector
Mr Lender
06.2011 - 11.2012
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Developed strong relationships with customers to foster timely payments and account resolution.
Education
Bachelor of Arts - Fashion
Bournemouth Arts University
Bournemouth, United Kingdom06.2017
Skills
- Client Needs Assessment
- Client management
- Negotiation expertise
- Strong organizational skills
- Customer Relationship Management
- Interpersonal Communication
- Clear Communication
- Relationship Building
- Self Motivation
- Customer Service
- Strong Problem Solver
- Business Administration
Accomplishments
- Achieved top 3 collector within my first month at Mr Lender and maintained until my departure.
- Successfully managed 90% of outstanding house sales during my time at Enfield's Estate Agents with accuracy and efficiency.
- Achieved staff member of the Quarter whilst working at Virgin Active (2007) beating over 60 over members of staff, voted for by clients due to my exceptional customer service skills.
Timeline
Contracted Executive Assitant
Various
10.2019 - 12.2023
Executive Assistant & Sales Progressor
Enfields Estate Agents
12.2018 - 08.2019
Administrative Roles
Various
01.2013 - 12.2018
Debt Collector
Mr Lender
06.2011 - 11.2012
Bachelor of Arts - Fashion
Bournemouth Arts University
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