Nicole Morgan
Manchester
Summary
- An adaptable, conscientious, enthusiastic, and self-motivated individual with exposure to a wide knowledge of skills. Possessing excellent communication skills combined with the ability to relate well to people at all levels. Now seeking the next challenging and rewarding opportunity within a successful organization.
- As a cabin crew with 3+ years experience, I have developed strong customer service skills, including handling customers complaints and providing solutions for their problems, always with a professional and positive attitude.
Work history
Cabin Crew Supervisor
Ryanair
Manchester
12.2019 - Current
- As a cabin crew with 3+ years experience, I have developed strong customer service skills, including handling customers complaints and providing solutions for their problems, always with a professional and positive attitude.
- Advanced first aid training
- Performed detailed, engaging in-flight safety briefings to guarantee passenger and crew health and safety.
- Conducted tannoy announcements over cabin crew safety demonstrations, ensuring clear communication and easy to follow instructions.
Sales assistant
Toy_g
Italy
04.2018 - 10.2018
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
Education
GCSEs - Languages
Skills
- Customer experience management
- Conflict management
- Customer service
- First aid training
- In-flight safety briefings
Languages
Italian
Native
English
Native
Spanish
Fluent
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