Nicole Millen
Summary
A highly motivated individual with strong background in a decades experience in the Real Estate Industry. I am confident in my ability to effectively manage and optimize software systems to support operational efficiency and enhance user experience This involves a full cycle implementation of Yardi Voyager. I communicate and work with senior management and people of all levels and backgrounds, where a balance of soft skills, integrity and a level of assertiveness have been key to my success so far. I am a well organised, committed, ambitious and hardworking individual, who is a team player with a consistent record of achievement as well as a huge part of the team dynamics. Seeking to provide business analysis, implement or consult in projects within a thriving business.
Overview
10
10
years of professional experience
Work history
Applications Specialist
Mileway B.V
01.2022 - 03.2023
- Be the bridge between colleagues, internal and external stakeholders to support business processes enabled by the Application platform
- Provide support for the Information Manager on the projects assigned
- Record and analyse functional questions and come up with practical solutions
- Work with project teams to support resolving complex issues
- Perform root cause analysis and recommend permanent solutions to reduce repetitive requests
- Review system, business, and end-user processes to spot inefficiencies
- Work with the Scrum Team on the projects assigned
- Record and analyse functional questions and come up with practical solutions
- Provide operational assistance and support the business-as-usual
- Work together with the Product Owner on the product backlog
- Deliver solutions, implement project changes, provide operational assistance, and support the business-as-usual
- Maintain the overall configuration of the Basware and Yardi implementation
- Work with the team to support resolving complex issues
- Perform root cause analysis and recommend permanent solutions to reduce repetitive requests
- Review system, business, and end-user processes to spot inefficiencies
- Prepare documentation to support system administrative functions, procedures, and processes
- Help drive application improvements and test end user processes
- Support for P1-P4 incidents with use of JIRA
- Use of MIRA to have retrospective meetings on previous sprint and to plan for next sprint.
Consultant
M7 Real Estate
05.2021 - 09.2021
- Joined M7 as a Technical Subject Matter Expert to assist with ongoing finance process improvement
- Area of focus were:
- Cash management
- Tax
- Reporting
- Lease management
Yardi Systems Manager
Avison Young
11.2020 - 05.2021
- Assisting the data migration project from Propware to Yardi Voyager 7S
- Overseeing support for business users when needing technical assistance
- ETL Loading
- Data Validation
- User Training
- UAT
Business Solution Analyst
JLL
03.2020 - 11.2020
- Understand, capture and communicate business direction, challenges and requirements
- Actively identify, quantify and record all risks, issues on any business process change
- Support work required to successfully pass through all relevant project gates
- Maintain & improve current processes including but not limited to bug fixes, feature enhancements and performance enhancement
- Work with external 3rd parties as required
- Participate in solution discussion
- Evaluate and propose solution approaches
Business Analyst
M&G Real Estate
04.2019 - 03.2020
- Working closely with key business stakeholders through the design, delivery, testing and implementation project stages/lifecycle
- Helping business stakeholders design and deliver business process change to optimise the implementation of the installed Yardi Voyager software
- Ensuring production of consistently high-quality project and business documentation
- Working to wider project plans, meeting project timescales and to the agreed level of quality
- Following a formal project lifecycle approach in adherence to standards
- Maintaining positive and effective relations with key business stakeholders and members of the wider project team
Senior Business Application Analyst
M7 Real Estate
04.2013 - 04.2019
- New country Implementations
- Involved in every aspect of the implementation from gathering business requirements, UAT & training
- Worked as part of the team to onboard staff and systems to new business locations and operations
- Requirement gathering across the business as well as 3rd parties involved
- Prepared staff and stakeholders for transformational change of moving to Yardi Voyager
- Advisory during UAT and at go live implementation
- Design of Invoices & other correspondence documents
- Key participant in stakeholder engagements through, project meetings, steering group meetings and communication with 3rd party vendors
- Key enabler for development of supplier invoice interfaces, supplier payment files, electronic invoicing for tenants and interfaces for banking software
- Working with the Data Partner to learn to resolve various data integrity errors that can occur in the Yardi SQL DB
- Generating ad-hoc reports when requested by the business to give to our stakeholders
- Populating excel models with data from Yardi ready for other parts of the business to use (such as annual property budgets)
- Importing signed off property budgets
- Preparing the property records and checking the accuracy of data in our bespoke acquisitions tool (Coyote Software)
- Manipulating spreadsheets in Coyote to assign Yardi compliant Asset and Unit codes
- Generating and manipulating CSV (ETL) files that will be imported from our acquisitions tool to Yardi
- Verifying the data once imported into Yardi and making basic record amendments
- Collating and populating all data required when a unit or and asset is disposed of
- Manage outstanding bugs and issues with Yardi
- Act as primary point of contact for the business and third parties to report issues with using Yardi and ensuring the issue is followed through to resolution
Education
AS - Business, Psychology & English Language
Duff Miller College
2009
undefined
St Catherines School
2008
Skills
- Ability to work under tight deadlines
- Good Team Player
- Thrive under pressure
- Information gathering
- Application support
- Great communication
- People skills
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse
Timeline
Applications Specialist
Mileway B.V
01.2022 - 03.2023
Consultant
M7 Real Estate
05.2021 - 09.2021
Yardi Systems Manager
Avison Young
11.2020 - 05.2021
Business Solution Analyst
JLL
03.2020 - 11.2020
Business Analyst
M&G Real Estate
04.2019 - 03.2020
Senior Business Application Analyst
M7 Real Estate
04.2013 - 04.2019
AS - Business, Psychology & English Language
Duff Miller College
undefined
St Catherines School
Similar Profiles
ROHAN SHARMAROHAN SHARMA
Marketing and Events Intern at GRESB B.V.Marketing and Events Intern at GRESB B.V.
Vytautas LapenasVytautas Lapenas
Senior planner at Yusen Logistics B.V.Senior planner at Yusen Logistics B.V.
Klaudia KollarovaKlaudia Kollarova
SENIOR ASSOCIATE, GLOBAL REGULATORY AFFAIRS at Covis Pharma Europe B.V.SENIOR ASSOCIATE, GLOBAL REGULATORY AFFAIRS at Covis Pharma Europe B.V.
Nangaadzishumi "Doctor" NefhereNangaadzishumi "Doctor" Nefhere
Applications Specialist at The Scientific Group (TSG)Applications Specialist at The Scientific Group (TSG)
Joel ThodeJoel Thode
Applications Specialist at USP Technologies, IncApplications Specialist at USP Technologies, Inc