Summary
Overview
Work history
Education
Skills
Timeline

Nicole McLoughlin

Shepperton ,Surrey

Summary

An experienced property/maintenance manager looking for a new and exciting challenge. After working within the floristry industry for many years, and running my own small busines, covid forced me to change careers. I am level headed, resourceful and personable. My communication skills have allowed me to create fantastic working relationships with my clients and fellow colleagues. Experienced in engaging with vendors, tenants, landlords, and tradespeople, responsible for controlling and planning the day-to-day activities in residential properties whilst overseeing the maintenance and upkeep of them. Alongside the general running of the office.

Overview

24
24
years of professional experience
2
2
years of post-secondary education

Work history

Property /Maintenance manager

In House Maintenance Ltd
Ealing, London
08.2017 - Current
  • Obtained information from various vendors to support cost-effective purchasing.
  • Produced documents, spreadsheets and presentations for internal and customer-facing needs.
  • Reviewed timesheets and processed them.
  • Built rapport with key clients and providers to improve communication and operational delivery.
  • Clearly communicated across our teams to achieve consistent service delivery.
  • Increased team productivity by using Dwellent software to manage tasks.
  • Managed high volumes of correspondence with excellent record-keeping and minimal response times.
  • Consulted with senior management to develop operational enhancements, streamline processes and increase the maintenance team performance.
  • Interacted with customers professionally by phone, email or in-person to provide information and direct queries to appropriate staff members.
  • Integrated new staff to company systems and culture.
  • Managed projects within strict deadlines and budget constraints.
  • Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Handled conflicts and complaints with strong problem-solving and mediation skills.
  • Prepared vendor invoices and processed incoming payments using Quickbooks.
  • Acted as main point of contact for the workforces, addressing concerns and queries.
  • Organised physical files and created records to ensure ease of accessibility and retrieval by team members.
  • Coordinated and maintained impressive office organisation.
  • Negotiated with vendors to minimise costs and improve service delivery.
  • Regular dealings with Chas Health & Safety Consultants when required.
  • Confident with Quickbooks software.
  • Looking after the ordering of company vehicles and organising the maintenance to them.
  • Using maintenance software Go Op Maintenance to book maintenance jobs for team.
  • Daily use of Dwellant software for contact between estate agents and management companies such as Hamways Ltd and Grainger PLC.
  • Supervised daily office operations, coordinating meetings and other tasks as requested.
  • Arranged and attended site visit to properties.

Self employed florist

Self employed
Shepperton, surrey
06.2007 - 07.2017
  • Designed and developed arrangement recommendations based on customers' budget, occasion and preferences.
  • Took care of social media and promotions.
  • Ran special offers and promotions to maximise sales throughout seasonal festivities.
  • Worked with customers to determine type of arrangement desired and delivery information.
  • Sourced and selected wholesale flower distributors capable of meeting inventory needs and customer demand.
  • Designed and assembled floral displays using various creative techniques.
  • Transported and set up floral arrangements for large-scale functions in line with customer requirements.
  • Ordered products and accessories through existing and new channels.
  • Received orders in person, by phone and online, processing within allocated timeframes.
  • Quoted and processed customer orders to meet desired specifications.
  • Checked and monitored quality of incoming cut materials.
  • Maintained thorough knowledge of flower characteristics to inform arrangement decisions and provide information to customers.
  • Liaised with suppliers to build and maintain excellent working relationships.

Florist

The Cracked Pot
Ealing , London
07.2005 - 05.2007
  • Strong sales experience
  • Ran the shop on a day to day basis.
  • Taking payments and orders.
  • Creating floristry displays and bouquets for the shop, weddings and events.
  • Organised daily deliveries and set up flowers for events and weddings.
  • Kept the shop clean and tidy.
  • Built a great rapport with suppliers

Office assistant

Loftus Conversions & Extensions
Ealing, London
09.1999 - 09.2004
  • Received and screened high-volume internal and external communications, calls and email.
  • Registered visitors, guests and contractors upon arrival, providing access passes.
  • Maintained office files for reliable reference, including electronic and hard copies.
  • General correspondence.
  • Scheduled meetings and corporate events using exceptional organisation and planning abilities.
  • Processed invoices and financial data with strong eye for detail.
  • Tracked accounts payable and receivables records.
  • Screened incoming phone calls and relayed detailed messages.

Education

NVQ Level 1, Level 2, Level 3, - Floristry

Capel Manor Floristry College , Ealing
09.2010 - 05.2012

GCSEs - Sociology, Geography, Drama, Business Studies, Design Technology, Physical Education

Drayton Manor High School, London

Skills

  • Employee scheduling
  • Software - Quickbooks & Dwellent
  • Task delegation
  • Clerical support
  • Project scheduling
  • Organisational skills
  • Purchase Order (PO) processing
  • Multi-tasking ability
  • Credit and collections
  • Contract management
  • Office management
  • High-value project management
  • Event planning
  • Invoice processing
  • Workflow planning

Timeline

Property /Maintenance manager - In House Maintenance Ltd
08.2017 - Current
Capel Manor Floristry College - NVQ Level 1, Level 2, Level 3, , Floristry
09.2010 - 05.2012
Self employed florist - Self employed
06.2007 - 07.2017
Florist - The Cracked Pot
07.2005 - 05.2007
Office assistant - Loftus Conversions & Extensions
09.1999 - 09.2004
Drayton Manor High School - GCSEs , Sociology, Geography, Drama, Business Studies, Design Technology, Physical Education

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Nicole McLoughlin