Nicole McAteer
Largs
Summary
Enthusiastic and dedicated retail professional with extensive experience in customer-facing environments. Known for delivering exceptional service, building loyal customer relationships, and supporting colleagues to achieve shared goals. Passionate about visual merchandising and creating engaging retail experiences. Flexible, adaptable, and eager to contribute to a positive team culture.
Overview
16
16
years of professional experience
Work History
Retail Supervisor
Treasured Gift Shop
01.2021 - Current
- Lead and support a successful retail team, overseeing daily operations, staff rotas, and training new colleagues to high standards
- Manage inventory, stock control, and supplier orders, ensuring products are well-stocked and displays are always appealing
- Drive customer loyalty by delivering friendly, attentive service and building strong customer relationships
- Design and implement creative shop layouts and window displays, increasing footfall and sales
- Responsible for cashing up, banking, and maintaining a safe, clean shop environment
Sales Advisor
Warren James Jewellers
09.2016 - 01.2021
- Consistently achieved and exceeded sales targets by providing attentive and knowledgeable service
- Maintained store presentation to company standards, including visual merchandising, window displays, and stock management
- Recognized for reliability in handling orders, customer calls, price changes, and daily cashing up
- Supported new team members with on-the-job training and guidance
- Helped implement window plans and promotional displays to boost seasonal sales
Sales Advisor / Key Holder
Unique
06.2016 - 09.2016
- Trusted with key holder responsibilities, opening and closing the store independently
- Managed cash floats, end-of-day cashing up, and banking procedures
- Maintained high standards for store presentation and visual merchandising
- Provided attentive customer service and product advice to maximize sales
Store Supervisor / Sales Advisor
The Edinburgh Woollen Mill
03.2015 - 06.2016
- Promoted from Sales Advisor to Supervisor within 6 months due to excellent performance and leadership skills
- Managed store operations, staff rotas, and daily banking, ensuring smooth running of the store
- Developed merchandising strategies for department moves and promotional events, increasing customer engagement
- Led team talks, motivating staff and communicating daily targets and objectives
- Played an active role in local marketing and community events, boosting store visibility
Lifeguard/Bar Staff
Tummel Valley Holiday Park
01.2013 - 01.2015
- Ensured customer safety and provided first aid as needed; delivered friendly, efficient bar service during busy periods
Sales Assistant
Dorothy Perkins
06.2012 - 02.2013
- Specialized in customer service, visual merchandising, and promotional launches, gaining valuable sales experience
Customer Service Advisor
HEROtsc Call Centre
03.2010 - 09.2010
- Resolved customer queries over the phone, achieving targets and demonstrating patience and effective communication
Waitress/Cashier
Clyde Tearoom
05.2009 - 01.2012
- Delivered fast, friendly service during busy periods; managed end-of-day cash reconciliation
Skills
- Customer Service Excellence
- Relationship Building
- Visual Merchandising
- Retail Display
- Staff Supervision
- Training
- Rota Planning
- Stock Management
- Inventory
- Ordering
- Cash Handling
- Banking
- Financial Procedures
- Communication
- Teamwork
- Leadership
- Problem Solving
- Conflict Resolution
- Attention to Detail
- Store Presentation
- Flexibility
- Reliability
- Adaptability
- Promotion Planning
- Sales Maximization
- Upselling strategies
- Product demonstrations
Achievements And Qualifications
- Health and Hygiene Certificate, 01/01/10
- NPLQ Lifeguard Qualification
- Personal Off Sales License
- Full Driving License
- Scottish Qualifications, Available on request
Timeline
Retail Supervisor
Treasured Gift Shop
01.2021 - Current
Sales Advisor
Warren James Jewellers
09.2016 - 01.2021
Sales Advisor / Key Holder
Unique
06.2016 - 09.2016
Store Supervisor / Sales Advisor
The Edinburgh Woollen Mill
03.2015 - 06.2016
Lifeguard/Bar Staff
Tummel Valley Holiday Park
01.2013 - 01.2015
Sales Assistant
Dorothy Perkins
06.2012 - 02.2013
Customer Service Advisor
HEROtsc Call Centre
03.2010 - 09.2010
Waitress/Cashier
Clyde Tearoom
05.2009 - 01.2012
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