Nicole Mandimika
Cardiff
Summary
Dedicated professional demonstrating strengths in patient interaction, care coordination and administrative support. Adapts to various roles by effectively managing sensitive information and promoting client wellbeing. Committed to contributing positively to healthcare environments through strong communication and organisational skills.
Overview
1
1
Language
6
6
years of professional experience
Work History
Senior Clinical Administrator
Arise Nursing
10.2024 - Current
- Monitored staff rotas to ensure optimal staffing levels and continuity of care.
- Managed patient correspondence, swiftly resolving queries to enhance patient satisfaction.
- Updated patient databases to maintain accurate records and support effective care delivery.
- Created documents such as care plans, task lists, risk assessments and SBARs
- Monitored care notes to identify issues such as sickness or injuries and escalated them promptly
- Handled sensitive patient information, ensuring strict confidentiality at all times.
Support Worker
Acumen Care Services
05.2021 - 01.2024
- Supported patients with personal care tasks including toileting, showering and feeding, ensuring comfort, dignity and safety while being sensitive to individual needs.
- Assisted individuals with daily living tasks, encouraging independence and self-belief throughout.
- Facilitated social activities for patients, enhancing morale and overall wellbeing.
- Prepared meals according to individual dietary requirements, promoting good nutrition.
- Documented patient observations accurately for healthcare team's reference.
Support Worker
MEJ Social Care
07.2020 - 04.2021
- Supported daily living skills training, enhancing client morale and independence.
- Maintained detailed records of patient behaviour changes, aiding healthcare team in personalised care plans.
- Provided companionship during outings contributing to an active social life for clients.
- Performed regular cleaning tasks to ensure hygiene and safety standards. resulting in a clean, safe home environment.
Education
Bachelor of Arts - Marketing
University of South Wales
Pontypridd01-2022
Skills
- Clinical documentation
- Care planning
- Risk assessment
- Documentation and reporting
- Quality assurance
- Patient interaction
- Time-management
- Administrative writing
- Effective communication
- Communication skills
- Problem solving
- Patient confidentiality
Languages
English
Proficient
C2
Timeline
Senior Clinical Administrator
Arise Nursing
10.2024 - Current
Support Worker
Acumen Care Services
05.2021 - 01.2024
Support Worker
MEJ Social Care
07.2020 - 04.2021
Bachelor of Arts - Marketing
University of South Wales