Nicole MacMillan
Falkirk,United Kingdom
Summary
A dedicated and compassionate individual with strong academic foundations in Scottish criminal and civil law, supported by LLB, HNC and Open University qualifications. Experienced in delivering client-focused support to diverse groups, including children, elderly individuals, and those with learning disabilities. Proficient in legal research, case analysis, and risk assessment, with a calm and composed approach in high-pressure situations. I am also deeply committed to advocating for survivors of sexual violence, with a long-term goal of serving as a police officer to protect and empower vulnerable individuals within the community.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Catering / Customer Service Assistant
Falkirk Council
Falkirk, Stirlingshire
2021.09 - Current
- Ensured cleanliness of kitchen area while adhering to hygiene protocols and health regulations.
- Collaborated with team members to facilitate efficient catering operations during events.
- Processed cash transactions accurately, maintaining integrity and customer trust.
- Prepared suitable alternatives for dietary restrictions, showcasing in-depth product knowledge.
- Managed inventory of catering supplies, optimising usage and reducing waste.
- Delivered exceptional customer service through friendly interactions, interacting with hundreds of people daily.
Front of house team member
KFC
Falkirk
2021.01 - 2021.09
- Handled complaints effectively, leading to improved customer satisfaction.
- Promoted special offers and events to raise customer awareness, increasing sales by up to 20%.
- Balanced needs of multiple tables while ensuring high-quality service.
- Maintained cleanliness and organisation in work areas, contributing to team success.
- Recommended menu items to guests, enhancing dining experiences.
- Fostered a welcoming atmosphere by greeting guests warmly upon arrival.
- Communicated with kitchen staff effectively to guarantee timely and accurate service.
- Managed cash transactions accurately, ensuring precise financial records.
Counter assistant
Falcones Fish Bar
Falkirk
2019.06 - 2020.08
- Handled phone orders efficiently, facilitating easy meal pick-ups.
- Managed inventory for maintaining optimal stock levels at all times.
- Coordinated team efforts to enhance operational efficiency.
Education
Bachelor - Law
University of Stirling
Stirling 2021.09 - 2025.06
HNC - Police Studies
Forth Valley College
Fakirk 2019.06 - 2021.06
Skills
Empathy & Communication
- Adaptable communicator, skilled in supporting distressed or vulnerable individuals and resolving complaints with care and professionalism
- Strong team player, offering support during high-pressure situations
Organisation & Time Management
- Efficient in managing multiple tasks, maintaining accuracy, and meeting deadlines under pressure
Legal Knowledge
- Solid grounding in Scottish criminal law and survivors' rights through LLB and HNC studies
Research & Analysis
- Proficient in legal research, case analysis, and risk evaluation
Certification
Full UK category B drivers license
References
References available upon request.
Timeline
Catering / Customer Service Assistant
Falkirk Council
2021.09 - Current
Bachelor - Law
University of Stirling
2021.09 - 2025.06
Front of house team member
KFC
2021.01 - 2021.09
Counter assistant
Falcones Fish Bar
2019.06 - 2020.08
HNC - Police Studies
Forth Valley College
2019.06 - 2021.06