Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
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Nicole MacMillan

Falkirk,United Kingdom

Summary

A dedicated and compassionate individual with strong academic foundations in Scottish criminal and civil law, supported by LLB, HNC and Open University qualifications. Experienced in delivering client-focused support to diverse groups, including children, elderly individuals, and those with learning disabilities. Proficient in legal research, case analysis, and risk assessment, with a calm and composed approach in high-pressure situations. I am also deeply committed to advocating for survivors of sexual violence, with a long-term goal of serving as a police officer to protect and empower vulnerable individuals within the community.






Overview

6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Catering / Customer Service Assistant

Falkirk Council
Falkirk, Stirlingshire
09.2021 - Current
  • Ensured cleanliness of kitchen area while adhering to hygiene protocols and health regulations.
  • Collaborated with team members to facilitate efficient catering operations during events.
  • Processed cash transactions accurately, maintaining integrity and customer trust.
  • Prepared suitable alternatives for dietary restrictions, showcasing in-depth product knowledge.
  • Managed inventory of catering supplies, optimising usage and reducing waste.
  • Delivered exceptional customer service through friendly interactions, interacting with hundreds of people daily.

Front of house team member

KFC
Falkirk
01.2021 - 09.2021
  • Handled complaints effectively, leading to improved customer satisfaction.
  • Promoted special offers and events to raise customer awareness, increasing sales by up to 20%.
  • Balanced needs of multiple tables while ensuring high-quality service.
  • Maintained cleanliness and organisation in work areas, contributing to team success.
  • Recommended menu items to guests, enhancing dining experiences.
  • Fostered a welcoming atmosphere by greeting guests warmly upon arrival.
  • Communicated with kitchen staff effectively to guarantee timely and accurate service.
  • Managed cash transactions accurately, ensuring precise financial records.

Counter assistant

Falcones Fish Bar
Falkirk
06.2019 - 08.2020
  • Handled phone orders efficiently, facilitating easy meal pick-ups.
  • Managed inventory for maintaining optimal stock levels at all times.
  • Coordinated team efforts to enhance operational efficiency.

Education

Bachelor - Law

University of Stirling
Stirling
09.2021 - 06.2025

HNC - Police Studies

Forth Valley College
Fakirk
06.2019 - 06.2021

Skills

Empathy & Communication

  • Adaptable communicator, skilled in supporting distressed or vulnerable individuals and resolving complaints with care and professionalism
  • Strong team player, offering support during high-pressure situations

Organisation & Time Management

  • Efficient in managing multiple tasks, maintaining accuracy, and meeting deadlines under pressure

Legal Knowledge

  • Solid grounding in Scottish criminal law and survivors' rights through LLB and HNC studies

Research & Analysis

  • Proficient in legal research, case analysis, and risk evaluation



Certification

Full UK category B drivers license

References

References available upon request.

Timeline

Catering / Customer Service Assistant

Falkirk Council
09.2021 - Current

Bachelor - Law

University of Stirling
09.2021 - 06.2025

Front of house team member

KFC
01.2021 - 09.2021

Counter assistant

Falcones Fish Bar
06.2019 - 08.2020

HNC - Police Studies

Forth Valley College
06.2019 - 06.2021

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Nicole MacMillan