Nicole Lee

• Develop a strong sense of colour

Composition and visual harmony.

• Management & Operations

Independent management of the operations and team coordination, ensuring performance and standards follow the brand guidelines

• Visual & Stock Management

Maintained the VM and store standards and managed stock inventory and ordering.

• Drive KPI with the Team

Driven team performance to achieve KPIs through planning and luxury service standards.

• Client Communication

Conduct a site visit, discuss requirements with clients on site, and ensure clear communication.

• Cost Management & Quotation

Prepared quotations and controlled project costs to stay within budget.

• Space Planning & Layout Design

Conducted space planning and layout design for residential and commercial projects.

• Construction Drawings

Produced detailed construction drawings for contractors and project teams.

• Contractor Coordination

Coordinated with contractors to make sure everything follows the design provided

• Project Supervision

Monitored project progress on-site to ensure quality, timelines, and design accuracy

• Project Management

Managed multiple projects simultaneously, meeting deadlines and budgets.

• Furniture & Supplier Management

Communicated with furniture suppliers to confirm designs and delivery schedules.

• Material Sourcing

Researched and sourced materials for the projects, balancing quality and budget.

• Client Support & Design Advice

Assisted clients in selecting furniture, finishes, and materials.

• Financial Oversight

Monitored overall company finances, ensuring accurate accounts and budget management.

• Team Management & HR Coordination

Managed team members, coordinated with accountants, approved leave requests, and tracked working hours.

• Client Communication
• Cost Management & Quotation
• Space Planning & Layout Design
• Construction Drawings
• Contractor Coordination
• Project Supervision
• Project Management
• Furniture & Supplier Management
• Material Sourcing
• Client Support & Design Advice

• Supported an Italian senior designer in producing AutoCAD drawings and technical documentation.
• Assisted in kitchen layout design, joinery detailing, and specification drawings.
• Coordinated sample boards and assisted with project presentations.
• Developed early skills in CAD drafting and kitchen system design.

• Management of daily counter operations and team coordination
• Delivered luxury-level customer service for skincare and makeup brands.
• Managed daily operations, including stock replenishment and VM, and make sure the counters are in standard.
• Supported the team in achieving KPI targets through customer engagement.
• Maintained clean, organized and presentable counters to brand standards.

Achievements:

• Generated £85K+ sales in 6 months.
• Top sales performer

• Keyholder Responsibilities
  Opening and closing the store, store operations, and ensuring security protocols are followed.
• Staff Management
  Assisted in training and supervising new staff members, delegating tasks, ensuring team efficiency and making sure they have the product knowledge
• Drive KPI with the Team
  Lead the team to achieve key performance indicators (KPIs) by setting clear goals and monitoring progress to improve performance.
• Sales-Floor and Stockroom Operations
  Experienced in maintaining an organized sales floor, managing inventory, and ensuring the stockroom is stocked.
• Update and Maintain VM
  Regularly update and maintain visual merchandising (VM) standards to ensure the store follows brand guidelines and maximizes sales opportunities.
• Cash Handling and Till Operations
  Proficient in managing cash registers, cash-up procedures, and ensuring proper cash transactions.
• Stock Management
  Efficiently managed stock levels, including ordering, receiving, and organizing inventory to ensure the availability of all products.
• Customer Service
  Provided excellent customer service by assisting customers with their purchases, addressing inquiries, and resolving the problems of the customers, resulting in high customer satisfaction.
• Customer Sales
  Actively engaged with customers to drive sales, recommend products, and achieve sales targets.
• Ensure Perfect Store Standards
  Maintain high store standards by cleaning, organizing, and overall presentation, ensuring a positive shopping
  experience for customers.

Achievements:

• 100% mystery shopper scores in 2023 & 2024