Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Nicole James

London,Greater London

Summary

Friendly Front of House Receptionist with knack for creating welcoming environments and improving guest satisfaction. Enhanced front desk operations, leading to smoother check-ins and happier guests. Known for problem-solving skills and quick decision-making, making every visitor feel valued and at ease.

Overview

6
6
years of professional experience
1
1
year of post-secondary education

Work history

Housekeeper

Premier Inn Hotel
London, Greater London
08.2023 - 10.2023
  • Executed comprehensive deep cleaning tasks to maintain germ-free environment.
  • Managed effective waste disposal, contributing to enhanced cleanliness.
  • Upheld high hygiene standards to promote improved living conditions.
  • Made beds daily to ensure neat bedroom presentation.
  • Created welcoming atmosphere through regular dusting and vacuuming of rooms.
  • Performed thorough house cleaning tasks to guarantee spotless environments.
  • Replaced sheets, duvets, and pillowcases daily, ensuring immaculate presentation.
  • Swept and vacuumed public areas, including floors, hallways, and stairwells.

Front desk receptionist

Royal National Hotel
London, Greater London
06.2023 - 07.2023
  • Maintained accurate daily records of visitors' logs to ensure data integrity.
  • Monitored visitor access to enhance security protocols across premises.
  • Managed high volume of incoming calls on multi-line system, documenting messages efficiently.
  • Handled customer complaints with professionalism, achieving satisfactory resolutions.
  • Updated company contact lists regularly for improved information accessibility.
  • Maintained stock of essential forms and brochures in reception area.
  • Represented company effectively, promoting brand with exceptional service and presentation.
  • Created welcoming atmosphere for visitors by maintaining clean and organised reception area.

Housekeeper

Hotel Care
Nottingham, East Midlands
07.2021 - 04.2022
  • Maintained high hygiene standards for improved living conditions.
  • Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
  • Promoted safety through checking household appliances to prevent potential hazards.
  • Made beds daily to ensure neat bedroom area.
  • Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
  • Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
  • Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
  • Kept kitchens immaculately clean for optimised health and hygiene standards.

Sales assistant (Christmas Temp)

Perfume Shop
Nottingham, East Midlands
11.2020 - 01.2021
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Packed and wrapped gifts with decorative details to match customer preferences.

Supervisor

Perfume Shop
Nottingham, East Midlands
11.2017 - 04.2019
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
  • Implemented company policies effectively, maintained high standards of service delivery.
  • Coordinated with other supervisors to maintain consistency across shifts.
  • Managed daily operations to increase productivity.
  • Maintained team-oriented atmosphere with open communication and quick conflict resolution.
  • Ensured smooth operations with regular maintenance checks.

Education

NVQ Level 2 - Customer Service

Lambeth Collage
London
09.1994 - 07.1995

Skills

  • Outgoing call management
  • Office equipment operation
  • Data entry efficiency
  • Telephone system operation
  • Mail handling
  • Appointment scheduling
  • Guest reception skills
  • Inbound call handling
  • Empathy and patience

References

References available upon request.

Timeline

Housekeeper

Premier Inn Hotel
08.2023 - 10.2023

Front desk receptionist

Royal National Hotel
06.2023 - 07.2023

Housekeeper

Hotel Care
07.2021 - 04.2022

Sales assistant (Christmas Temp)

Perfume Shop
11.2020 - 01.2021

Supervisor

Perfume Shop
11.2017 - 04.2019

NVQ Level 2 - Customer Service

Lambeth Collage
09.1994 - 07.1995

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