Nicole Haywood

• Working within the Probation Personal Wellbeing Service, coordinating a peer mentoring programme that supports individuals transitioning successfully from custody into the community.
• Focusing on social inclusion, I work alongside probation practitioners and partner agencies to reduce reoffending by helping people build positive support networks, access community resources, and overcome barriers to reintegration.
• Coordinate and oversee the delivery of a peer mentoring service for individuals leaving custody and engaging with probation services.
• Recruit, train, supervise and support Peer Mentors with lived experience, ensuring safe and effective service delivery.
• Match Peer Mentors with participants based on individual needs, strengths and personal goals.
• Promote social inclusion by supporting individuals to reconnect with their communities, develop positive relationships and engage in meaningful activities.
• Work collaboratively with Probation Practitioners, prisons, community organisations and external agencies to ensure seamless transitions from custody to community.
• Support individuals to access housing, education, employment, healthcare, benefits and other community services that promote long-term stability and independence.
• Monitor participant progress, maintain accurate case records and complete reports in line with organisational and contractual requirements.
• Facilitate peer support sessions and encourage service users to build confidence, resilience, independence and sustainable recovery.
• Contribute to safeguarding, risk management and information sharing processes, ensuring the safety and wellbeing of participants.
• Champion the value of lived experience within rehabilitation services, helping to improve engagement, motivation and positive outcomes for people on probation.

Working directly with service users to support their ongoing social, emotional, mental, and physical development and wellbeing, equipping them with the skills to live independently and reduce their social exclusion.

• Providing practical support, assistance, and advice to vulnerable service users to promote health and wellbeing and achieve personalised goals.
• Creating accurate support plan reviews and risk assessments.
• Supporting service users to develop independent living skills.
• Accompanying service users to appointments and meetings.
• Undertaking all administration related to support provision.
• Maintaining comprehensive records and documentation of support provision.
• Engaging in multi-agency/partnership working.
• Liaising with other teams regarding emergencies and complaints.

• Support the departure lounge at Lincoln Prison to oversee prisoners returning to society
• This will include checking transportation and accommodation plans on departure, provision of appropriate essentials and assisting with any rescheduling of parole meetings if necessary.
• Encouraged participation in community service projects to instil social responsibility values in mentees.
• Established supportive relationships for improved confidence and motivation amongst mentees.
• Motivated proactive behaviour with ongoing encouragement and positive reinforcement strategies.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Offered friendly, efficient customer service and handled challenging situations with ease.

• Organise workloads and rotas for checkout operatives.
• Complete store open and store close tasks, including cashing tills up.
• Oversee daily completion of KPIs.
• Operate tills in store and petrol.
• Analysed customer feedback for continuous improvement of service quality.
• Encouraged open dialogue amongst staff members, promoting a positive work environment.
• Devised innovative solutions to complex customer issues, improving overall experience.
• Enhanced customer satisfaction by implementing personalised service strategies.
• Encouraged best practice sharing amongst team members, boosting collective knowledge base and skill set development.
• Ensured compliance with company policies, maintaining standards of professionalism.
• Managed escalated complaints to ensure swift resolution and client satisfaction.